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The availability and level of digital skills have impacts with different outcomes. A lack of basic digital skills is emerging as the main barrier to getting online as access becomes more widespread and usage more affordable.

Intermediate digital skills, such as the ability to use word processing and spreadsheet applications or web design and digital marketing, are increasingly important competencies in the digital economy. Technical skills are needed for specialist IT occupations. Many of the digitally unskilled are from underrepresented and vulnerable segments of the population such as women and girls, people with limited incomes and the elderly and special effort is needed to boost training for these groups.

Ranking overview

100 companies

Total score out of 2 Access out of 2 Skills out of 2 Use out of 2 Innovation out of 2
1 Millicom
1.17 / 2 0.95 / 2 1.75 / 2 1.06 / 2 0.91 / 2
- Nokia
1.51 / 2 1.34 / 2 1.75 / 2 1.13 / 2 1.81 / 2
- PLDT
1.52 / 2 1.43 / 2 1.75 / 2 1.44 / 2 1.47 / 2
- Telstra
1.73 / 2 1.81 / 2 1.75 / 2 1.59 / 2 1.75 / 2
5 Cisco
1.47 / 2 0.84 / 2 1.56 / 2 1.59 / 2 1.88 / 2
- Qualcomm
1.11 / 2 0.51 / 2 1.56 / 2 0.88 / 2 1.50 / 2
7 Orange
1.59 / 2 1.63 / 2 1.44 / 2 1.34 / 2 1.94 / 2
- Türk Telekom
1.06 / 2 0.68 / 2 1.44 / 2 0.94 / 2 1.16 / 2
9 Apple
1.23 / 2 0.90 / 2 1.38 / 2 1.44 / 2 1.19 / 2
- Comcast
1.11 / 2 1.19 / 2 1.38 / 2 0.88 / 2 0.97 / 2
- HP
1.32 / 2 1.00 / 2 1.38 / 2 1.25 / 2 1.63 / 2
12 Telefónica
1.62 / 2 1.63 / 2 1.31 / 2 1.72 / 2 1.81 / 2
13 Samsung
1.3 / 2 1.09 / 2 1.19 / 2 1.09 / 2 1.81 / 2
- Tata Communications
0.88 / 2 0.81 / 2 1.19 / 2 1.00 / 2 0.53 / 2
- VEON
0.87 / 2 0.96 / 2 1.19 / 2 0.41 / 2 0.91 / 2
16 Alphabet
1.29 / 2 1.26 / 2 1.13 / 2 1.09 / 2 1.69 / 2
17 Axiata
0.97 / 2 0.98 / 2 1.06 / 2 0.91 / 2 0.91 / 2
- Intel
1.05 / 2 0.74 / 2 1.06 / 2 0.94 / 2 1.44 / 2
19 América Móvil
1 / 2 1.10 / 2 1.00 / 2 0.94 / 2 0.97 / 2
- Dell
1.06 / 2 1.08 / 2 1.00 / 2 0.66 / 2 1.50 / 2
- Huawei
0.97 / 2 0.51 / 2 1.00 / 2 1.16 / 2 1.22 / 2
- Verizon
1.29 / 2 1.14 / 2 1.00 / 2 1.59 / 2 1.44 / 2
23 Equinix
0.85 / 2 0.49 / 2 0.88 / 2 1.13 / 2 0.91 / 2
- Ericsson
1 / 2 0.36 / 2 0.88 / 2 0.94 / 2 1.81 / 2
25 Deutsche Telekom
1.37 / 2 1.28 / 2 0.81 / 2 1.59 / 2 1.81 / 2
- Oracle
0.96 / 2 0.89 / 2 0.81 / 2 0.56 / 2 1.56 / 2
- Safaricom
0.98 / 2 1.09 / 2 0.81 / 2 0.97 / 2 1.03 / 2
- Telia
1.16 / 2 0.75 / 2 0.81 / 2 1.66 / 2 1.41 / 2
- Vodafone
1.27 / 2 1.25 / 2 0.81 / 2 1.56 / 2 1.44 / 2
30 SAP
0.93 / 2 0.50 / 2 0.75 / 2 0.66 / 2 1.81 / 2
- SoftBank
0.81 / 2 0.84 / 2 0.75 / 2 0.63 / 2 1.03 / 2
- Texas Instruments
0.51 / 2 0.13 / 2 0.75 / 2 0.53 / 2 0.63 / 2
33 Baidu
0.84 / 2 0.66 / 2 0.69 / 2 0.63 / 2 1.38 / 2
- KDDI
0.85 / 2 0.59 / 2 0.69 / 2 0.94 / 2 1.16 / 2
- MTS
0.68 / 2 0.45 / 2 0.69 / 2 0.28 / 2 1.28 / 2
- NTT
1.32 / 2 1.69 / 2 0.69 / 2 1.16 / 2 1.75 / 2
- NVIDIA
1.06 / 2 0.75 / 2 0.69 / 2 1.09 / 2 1.69 / 2
- Naspers
0.71 / 2 0.05 / 2 0.69 / 2 0.88 / 2 1.22 / 2
- TSMC
0.6 / 2 0.53 / 2 0.69 / 2 0.63 / 2 0.56 / 2
40 NetEase
0.42 / 2 0.10 / 2 0.63 / 2 0.72 / 2 0.22 / 2
- Telenor
1.21 / 2 1.31 / 2 0.63 / 2 1.44 / 2 1.47 / 2
42 AT&T
1.06 / 2 1.19 / 2 0.56 / 2 1.22 / 2 1.28 / 2
- Bharti Airtel
0.43 / 2 0.36 / 2 0.56 / 2 0.28 / 2 0.53 / 2
- MTN
0.8 / 2 0.76 / 2 0.56 / 2 0.97 / 2 0.91 / 2
- Microsoft
1.17 / 2 1.09 / 2 0.56 / 2 1.09 / 2 1.94 / 2
- Telecom Italia
1.19 / 2 1.09 / 2 0.56 / 2 1.59 / 2 1.53 / 2
47 CenturyLink
0.41 / 2 0.59 / 2 0.50 / 2 0.41 / 2 0.13 / 2
- HCL
0.33 / 2 0.11 / 2 0.50 / 2 0.38 / 2 0.31 / 2
- Mercado Libre
0.68 / 2 0.56 / 2 0.50 / 2 0.53 / 2 1.13 / 2
50 Alibaba
0.61 / 2 0.71 / 2 0.44 / 2 0.56 / 2 0.72 / 2
- SK hynix
0.54 / 2 0.48 / 2 0.44 / 2 0.47 / 2 0.75 / 2
52 AMD
0.73 / 2 0.56 / 2 0.38 / 2 0.66 / 2 1.31 / 2
- Airbnb
0.29 / 2 0.35 / 2 0.38 / 2 0.25 / 2 0.16 / 2
- Broadcom
0.29 / 2 0.13 / 2 0.38 / 2 0.22 / 2 0.44 / 2
- China Mobile
0.58 / 2 0.73 / 2 0.38 / 2 0.50 / 2 0.72 / 2
- SK Telecom
0.79 / 2 0.80 / 2 0.38 / 2 0.63 / 2 1.34 / 2
- Singtel
0.93 / 2 1.05 / 2 0.38 / 2 1.31 / 2 0.97 / 2
- Telkom Indonesia
0.41 / 2 0.35 / 2 0.38 / 2 0.31 / 2 0.59 / 2
- Xiaomi
0.67 / 2 0.89 / 2 0.38 / 2 0.75 / 2 0.66 / 2
60 Amazon
0.61 / 2 0.16 / 2 0.31 / 2 0.50 / 2 1.47 / 2
- IBM
0.87 / 2 0.66 / 2 0.31 / 2 1.13 / 2 1.38 / 2
- Infosys
0.56 / 2 0.36 / 2 0.31 / 2 0.91 / 2 0.66 / 2
- JD.com
0.3 / 2 0.00 / 2 0.31 / 2 0.06 / 2 0.84 / 2
- Jio
0.27 / 2 0.06 / 2 0.31 / 2 0.13 / 2 0.59 / 2
- Lenovo
0.81 / 2 1.33 / 2 0.31 / 2 0.78 / 2 0.81 / 2
- Meituan
0.2 / 2 0.00 / 2 0.31 / 2 0.44 / 2 0.06 / 2
- Ooredoo
0.41 / 2 0.38 / 2 0.31 / 2 0.19 / 2 0.75 / 2
- PCCW
0.41 / 2 0.53 / 2 0.31 / 2 0.72 / 2 0.09 / 2
- Salesforce
1.02 / 2 1.09 / 2 0.31 / 2 0.94 / 2 1.75 / 2
- Spotify
0.43 / 2 0.23 / 2 0.31 / 2 0.44 / 2 0.75 / 2
- eBay
0.69 / 2 0.43 / 2 0.31 / 2 1.00 / 2 1.00 / 2
72 Facebook
0.53 / 2 0.26 / 2 0.25 / 2 0.69 / 2 0.91 / 2
- Grab
0.42 / 2 0.66 / 2 0.25 / 2 0.19 / 2 0.59 / 2
- Uber
0.35 / 2 0.50 / 2 0.25 / 2 0.31 / 2 0.34 / 2
75 Adobe
0.89 / 2 0.83 / 2 0.19 / 2 0.97 / 2 1.56 / 2
- China Unicom
0.29 / 2 0.54 / 2 0.19 / 2 0.13 / 2 0.31 / 2
- Etisalat
0.41 / 2 0.16 / 2 0.19 / 2 0.75 / 2 0.53 / 2
- Twitter
0.42 / 2 0.00 / 2 0.19 / 2 0.72 / 2 0.78 / 2
79 Digicel
0.2 / 2 0.10 / 2 0.13 / 2 0.44 / 2 0.13 / 2
- Rogers
0.6 / 2 1.16 / 2 0.13 / 2 0.84 / 2 0.28 / 2
- Tencent
0.49 / 2 0.30 / 2 0.13 / 2 0.53 / 2 1.00 / 2
82 Akamai
0.16 / 2 0.00 / 2 0.00 / 2 0.31 / 2 0.31 / 2
- Booking Holdings
0.36 / 2 0.69 / 2 0.00 / 2 0.34 / 2 0.41 / 2
- ByteDance
0.14 / 2 0.10 / 2 0.00 / 2 0.38 / 2 0.06 / 2
- China Satcom
0.03 / 2 0.00 / 2 0.00 / 2 0.00 / 2 0.13 / 2
- China Telecom
0.2 / 2 0.25 / 2 0.00 / 2 0.31 / 2 0.22 / 2
- Citrix
0.35 / 2 0.36 / 2 0.00 / 2 0.56 / 2 0.47 / 2
- Cloudflare
0.16 / 2 0.00 / 2 0.00 / 2 0.31 / 2 0.31 / 2
- Digital Realty Trust
0.32 / 2 0.06 / 2 0.00 / 2 0.94 / 2 0.28 / 2
- EchoStar
0.09 / 2 0.00 / 2 0.00 / 2 0.22 / 2 0.13 / 2
- Foxconn
0.42 / 2 0.11 / 2 0.00 / 2 0.88 / 2 0.69 / 2
- GTT
0.06 / 2 0.00 / 2 0.00 / 2 0.22 / 2 0.00 / 2
- Jumia
0.16 / 2 0.19 / 2 0.00 / 2 0.13 / 2 0.31 / 2
- Netflix
0.25 / 2 0.15 / 2 0.00 / 2 0.50 / 2 0.34 / 2
- Ola
0.13 / 2 0.10 / 2 0.00 / 2 0.09 / 2 0.34 / 2
- PayPal
0.68 / 2 0.45 / 2 0.00 / 2 0.94 / 2 1.31 / 2
- Sina
0.02 / 2 0.00 / 2 0.00 / 2 0.06 / 2 0.00 / 2
- SpaceX
0.1 / 2 0.00 / 2 0.00 / 2 0.19 / 2 0.19 / 2
- Western Digital
0.37 / 2 0.00 / 2 0.00 / 2 0.84 / 2 0.63 / 2
- ZTE
0.54 / 2 0.13 / 2 0.00 / 2 0.94 / 2 1.09 / 2