Through its partnership with Brent Council in London, Infosys donates laptops to support children and vulnerable residents lacking access to devices. Infosys also discloses the number of people with disabilities it employs and how it is makes its workplaces inclusive for them. Moreover, its product Infosys Accessibility Testing Tool conducts an assessment of websites and provides detailed recommendations on how to make them more accessible. The company also discloses how the economic value it generates is distributed among its stakeholders.
Infosys has several initiatives to teach basic, intermediate, and technical digital skills. Its programmes Infosys Springboard and Reskill and Restart train the unemployed in digital skills to help them secure a job. The InfyTQ and Spark-IT programmes provide technical skills training to engineering students across India to help them secure a job with IT companies.
Infosys stands out for its commitment to open source initiatives and partners with several universities in the US on open source projects. It also supports the tech start-up ecosystem through the Infosys Innovation Fund and social start-ups through Aarohan Social Innovation Awards. The Infosys Innovation Network helps start-ups scale in areas such as data privacy and cybersecurity, among others. The company also supports the UN Sustainable Development Goals (SDGs) and contributes to research on sustainability issues.
Infosys has an opportunity to contribute to initiatives aimed at ensuring accessible digital technologies and digital opportunities for women and girls. It should also disclose the taxes it pays and its employment in its main markets of operation.
While the company states that it has an information security management certificate, it can follow best practice and disclose this certificate. It also has an opportunity to report requests by law enforcement for user data in a transparency report. Further, as a digital company, it should make a high-level commitment to child online safety.
Infosys has an opportunity to support start-ups founded by persons from underrepresented groups. The company could improve its disclosure on how many women it employs in tech roles and how it considers ethics in its R&D activities.
Core Social Assessment
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
Infosys commits to respecting human rights and has a publicly available policy statement that expects its business relationships to commit to respecting the ILO core labour rights. However, for its own operations, the company does not commit to respecting all the labour fundamentals outlined by the ILO core labour rights, including freedom of association. While the company discloses some human rights risks, it does not disclose its process for identifying, assessing and acting on these human rights risks. However, Infosys has a grievance mechanism that is accessible to workers and external stakeholders to raise human rights concerns and complaints.
Infosys publicly commits to respecting worker health and safety, and it places health and safety expectations on its business relationships and monitors their performance. While the company discloses the proportion of its workforce covered by collective bargaining agreements, it lacks disclosure in relation to living wages and working hours; for example, it does not state that workers are not required to work more than 48 regular hours, or 60 hours including overtime, in a week. In relation to workforce diversity, the company provides a breakdown of employees in different employee categories by gender, but it does not disclose employee breakdowns against any other indicators of diversity.
Infosys has a group tax strategy, which was approved by its board in 2021. However, it is unclear if the board will also oversee the implementation of this tax strategy. Furthermore, the company does not disclose its income tax payments for all of its individual tax jurisdictions. The company does, however, have a policy prohibiting bribery and corruption and includes anti-bribery and anti-corruption clauses in its business relationship contracts. It also has a grievance mechanism for stakeholders to raise concerns and complaints on the topic. In relation to lobbying and political engagement, Infosys discloses its overarching approach in a public policy document, but it does not state that it does not make political contributions.