The ICT sector was identified by multiple key stakeholders who took part in WBA’s consultation phase among the most influential for achieving SDGs worldwide. From mobile money applications that are giving the poor and unbanked much needed access to financial resources to bring themselves out of poverty, to Internet and Web applications that are helping people globally connect and cooperate, ICTs have much potential to accelerate the 2030 Agenda.

To unleash this potential, the barriers excluding billions of people from accessing and productively harnessing ICTs will need to be torn down. ICT companies need to play a significant role for this to happen. This corporate benchmarking exercise aims to highlight industries and companies that are currently leading the way in fostering digital inclusion, to hold laggards to account, and to trigger a ‘race to the top’ across the ICT sector.

Read more about the seven systems transformations


The benchmark will be free and publicly available, published annually and shared widely with government, investor and civil society stakeholders worldwide, including 128 WBA allies representing USD 6.3 trillion assets under management. During its first year, the benchmark will assess 100 of the world’s most influential digital technology companies, such as online platforms, network providers and equipment manufacturers. The benchmark scope will increase to 200 companies by 2023, to include all digital technology companies that are part of the SDG2000.

  1. Methodology report

    May 2020

  2. Data collection, verification and analysis

    May- November 2020

  3. Benchmark publication

    December 2020


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We evaluate company performance across four measurement areas – access, skills, use and innovation – that are inspired by the SDGs and informed by research, stakeholder engagement and related indexes. The measurement areas can be envisioned as a set of interrelated actions for achieving digital inclusion. Each faces challenges where stakeholders expect action and where digital companies can have significant impact. The measurement areas are linked in the way they support sustainable digital inclusion.

Methodology report

Get involved

As we build our work, we continue to engage with stakeholders across the globe through targeted communications with key organisations and representatives. We also encourage meaningful and constructive feedback.

Lourdes Montenegro

Lead Digital Sector Transformation