Founded in 2021, the GoTo Group is a merger between Gojek, Tokopedia and GoTo Financial, forming the largest digital company in Indonesia. GoTo provides e-commerce, financial, food and grocery delivery and ride-hailing services to over 59 million users annually. Apart from Indonesia, it has operations in Singapore and Vietnam and a technology support office in India.
GoTo supports digital inclusion through its BersamaCERDAS initiative, which aims to bridge the digital divide in Indonesia by providing devices and learning content to children and youth in underserved communities. The company also advances digital inclusivity for women by creating a Women in Tech community, where sector-specific challenges and opportunities, as well as broader gender equality, empowerment, growth and development topics, are discussed. GoTo is committed to integrating accessible design principles into its products, as evidenced by the features that tailor its app to users with disabilities. The company also engages with people with disabilities to understand their needs and incorporates their feedback in its product design. Further, the company works with academic researchers to calculate its indirect economic impact, estimated at around 2% of Indonesia’s gross domestic product (GDP) in 2021.
The company demonstrates leading practice in its approach to monitoring, remedying and reporting on security incidents. It also makes its information security management certification publicly available. Furthermore, it considers data security and user privacy key topics in its materiality analysis.
GoTo supports open innovation through a commitment to open-source initiatives and research collaborations with universities. The company supports entrepreneurship in Southeast Asia by providing funding through its investment arm Go-Ventures. Moreover, GoTo demonstrates support for the UN Sustainable Development Goals (SDGs) by actively participating in global initiatives, aligning its own goals with the SDGs and developing products that reduce environmental impact. Notably, GoTo is a founding member of the World Economic Forum’s Alliance for Clean Air, where it helps to test and refine the air pollutant emissions standard developed by the Climate and Clean Air Coalition (CCAC) and Stockholm Environment Institute.
While GoTo supports access to digital technologies for vulnerable groups and women, the company has an opportunity to carry out a third-party impact assessment of its programmes. The company can also disclose how it distributes the economic value it creates among its stakeholders.
GoTo has an opportunity to broaden its support for basic and intermediate technical skills training. The company can also report its financial and in-kind contributions to its digital literacy initiatives. Additionally, GoTo should consider carrying out a third-party assessment of the impact of its digital skills training programmes.
GoTo can support social and non-profit start-ups and entrepreneurs from underrepresented communities. The company also has an opportunity to enhance transparency around its approach to ethical considerations in its research and development (R&D).
Core Social Assessment
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
GoTo states that it “supports human rights”, but it does not have a publicly available policy statement indicating a commitment to respect human rights. Furthermore, the company does not disclose a commitment to respect the ILO core labour rights, nor is there evidence that it requires its business relationships to commit to respecting the ILO core labour rights. The company has a grievance mechanism for workers, but not external stakeholders, to raise human rights concerns and complaints. Furthermore, GoTo does not disclose a process to identify, assess and act on the salient human rights risks in its own operations and in its business relationships, nor does it engage with stakeholders whose human rights could be impacted by its operations.
No company policies or commitments relating to worker health and safety were found in the public domain. Furthermore, GoTo does not disclose a policy commitment stating that it does not require workers to work more than the regular and overtime hours, and it is not explicit in requiring its business relationships to do so. Moreover, the company provides no relevant evidence in relation to paying its workers a living wage, or in relation to whether it supports its business relationships in paying their workers a living wage. GoTo has, however, publicly committed to promoting gender equality and women’s empowerment. The company also discloses the proportion of its total direct operations workforce for each employee category by various indicators of diversity, such as age group and gender.
GoTo has a policy prohibiting bribery and corruption, and it includes anti-bribery and anti-corruption clauses in its business relationship contracts. However, the company does not disclose any relevant information in relation to tax, such as a global tax strategy or its income tax payments in individual tax jurisdictions. Additionally, GoTo does not disclose its approach to lobbying and political engagement. Specifically, the company has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures.