Mexico-headquartered América Móvil was established in 2000 as a spin-off from Telmex’s wireless operations. Today, it is the leading provider of telecommunication services in Latin America. It offers a range of products, including fixed and mobile voice and data, pay TV and over-the-top (OTT) services. The company also owns 51% of A1 Telekom Austria and has a presence in 25 countries with 360 million subscribers.
América Móvil demonstrates leading practice through its disclosure of the proportion of its employees with disabilities, by the type of disability, as well as the country-by-country taxes it pays in its main operational markets. The company also reports its direct economic value generated and distributed based on GRI Standards.
América Móvil operates several programmes to help people develop basic and intermediate digital skills. Through Aprende.org, in partnership with the Carlos Slim Foundation, América Móvil offered digital skills training to more than 492,000 people in 2021 in Mexico, Panama, and the Dominican Republic.
América Móvil promotes sustainable innovation by partnering with non-profit organisations on various sustainability topics and reducing its environmental footprint through network optimisation. The company reports its emissions across all scopes and discloses its renewable energy consumption. América Móvil also demonstrates leading practice by disclosing the proportion of women in science, technology, engineering and mathematics (STEM) related positions at the company. Additionally, it provides services to reduce environmental impacts by promoting the culture of recycling electronic waste.
América Móvil discloses its strategy to accelerate digital inclusion by providing internet access to underserved communities. However, no evidence was found that the company gives free connections or discounts to disadvantaged people. In addition to providing evidence of its efforts in this area, the company should also disclose how the economic value it creates is distributed among its stakeholders.
Next to its existing efforts to support digital skills development, América Móvil has an opportunity to develop programmes to help people advance their technical digital skills. It can also contribute to increasing school connectivity. Additionally, the company can report the financial and other contributions it makes to its skills development programmes.
América Móvil should make a high-level commitment to cybersecurity. It can also provide further evidence on how it monitors and responds to information security incidents. Moreover, it can elaborate on how its customers can report online harms to children and how it controls content sensitive to children.
Apart from participating in some standards organisations, there is limited evidence of América Móvil’s support for open innovation. Although the company discloses the number of women employees in research and development (R&D) roles, it does not report how many of its R&D facilities are located outside of Mexico. Nor does it report how it integrates ethics within its R&D activities.
Core Social Assessment
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
América Móvil commits to respecting human rights and the ILO core labour rights and expects its business relationships to make this commitment as well. The company also has a grievance mechanism accessible to workers and external stakeholders to raise human rights concerns and complaints. However, América Móvil does not disclose a process to identify, assess and act on the salient human rights risks associated with its own operations and with its business relationships. Moreover, it is not clear how it engages with stakeholders whose human rights could be impacted by its operations.
América Móvil publicly commits to respecting worker health and safety. The company also places health and safety expectations on its business relationships. However, the company does not disclose a policy commitment stating that it does not require workers to work more than the regular and overtime hours. It is also not explicit that it requires its business relationships to make this commitment. The company discloses the percentage of its employees covered by collective bargaining agreements, which is currently 64%. However, it has disclosed no relevant evidence as to whether it pays its workers a living wage, or how it provides support to its business relationships to help them pay their workers a living wage. América Móvil publicly commits to promoting gender equality and women’s empowerment. However, it does not disclose time-bound targets on the subject. In relation to workforce diversity, the company provides a breakdown of employees in different employee categories by gender. Nevertheless, it can disclose employee breakdowns against other indicators of diversity as well, such as age group.
América Móvil has a policy prohibiting bribery and corruption. The company takes steps to identify and address bribery and corruption and has a grievance mechanism for stakeholders to raise concerns and complaints on the topic. The company also has a global tax strategy and reports its income tax payments for each of the main markets where it operates. Furthermore, América Móvil specifies that it does not make political contributions and that its lobbying expenditures are publicly disclosed. América Móvil can, however, enhance disclosure of its approach to lobbying and political engagement.