Elisa Corporation is a Finnish telecommunication services provider, originally named the Helsinki Telephone Association, dating back to 1882. The company’s two main markets are Finland and Estonia. Elisa served over four million mobile subscribers at the end of 2021.
Elisa follows best practice in its initiatives for users with disabilities, with a variety of accessibility features in its products, such as screen-reading software. It also solicits feedback on its products from people with disabilities. In addition, the company demonstrates how the economic value it generates is distributed among its stakeholders.
Elisa supports skills development through its programme to organise digital schools for children. Through the programme, the company has contributed to teaching over 2,000 children how to code. The company also organises SeniorSurfDay events, where it teaches the elderly to use technology. Furthermore, Elisa supports intermediate digital skills development through workshops that teach businesses to use digital tools.
Elisa has over 100 ongoing partnerships with start-ups. It continues to provide support through the Sustainable Future Accelerator in partnership with Helsinki University Hospital to start-ups focusing on sustainable development. The company also provided the hospital with mobility data sets during the COVID-19 pandemic. Elisa demonstrates high-level support for the UN Sustainable Development Goals (SDGs) and uses them as a framework throughout its reporting. It has also developed Ethical Principles for AI, which include a commitment to respecting human rights.
Elisa has the opportunity to support access to technology for vulnerable groups and for women and girls. It can also enhance transparency by reporting the number of people with disabilities it employs and outlining measures it takes to make its workplace more accessible for these employees.
Elisa can consider undertaking third-party assessments to understand the impact of its skills development initiatives on beneficiaries. It can also enhance transparency by reporting metrics on its financial and in-kind contributions to these initiatives and the number of participants. Additionally, the company has an opportunity to introduce programmes focused on developing advanced digital skills and promoting school connectivity.
The company can enhance transparency by reporting the number of data breaches it experiences, making its information security management certification publicly available, and disclosing the government requests it receives for data.
Elisa can support open innovation by making a high-level commitment to open source initiatives and standards and backing this up with open source projects. The company also has the opportunity to expand its support for entrepreneurs from underrepresented groups. Further, the company can demonstrate contribution to inclusive innovation by reporting the number of its women employees in tech roles.
Core Social Assessment
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
Elisa commits to respecting human rights and the ILO core labour rights and expects the same from its business relationships. However, the company does not identify or engage with stakeholders whose human rights could be impacted by its operations. Elisa also does not disclose a process to identify, assess and act on the salient human rights risks in its own operations and in its business relationships. Furthermore, the company does not have a grievance mechanism accessible to workers and external stakeholders to raise human rights concerns and complaints.
Elisa publicly commits to respecting worker health and safety and places the same expectation on its business relationships. Additionally, it discloses the percentage of its workforce covered by collective bargaining agreements and provides the proportion of its total direct workforce by age and gender. However, the company does not disclose a policy commitment stating that it does not require workers to work more than regular and overtime hours. It also does not disclose whether it requires its business relationships to make this commitment. Elisa does, however, publicly commit to promoting gender equality and women’s empowerment and has 30% women on its board.
Elisa has a policy prohibiting bribery and corruption, and it includes anti-bribery and anti-corruption clauses in its business relationship contracts. Furthermore, Elisa does not disclose its approach to lobbying and political engagement. Specifically, the company has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures.