Delivery Hero

Delivery Hero demonstrates efforts to create an inclusive workplace for employees with disabilities through its partnership with Sozialhelden e.V to audit the accessibility of its existing office buildings and develop inclusive workplace design guidelines for their new office building.

No evidence was found of the company having leading practices in this area.

The company has a Computer Security Incident Response Team (CSIRT) and reports the number of its data breaches.

Delivery Hero supports the tech start-up ecosystem by making investments through its venture capital fund DX Ventures.

Little evidence was found regarding Delivery Hero’s activities to make digital technologies widely available, affordable and accessible. The company can more clearly show how it supports digital opportunities for women and girls and makes digital products accessible for people with disabilities. The company should also disclose its income taxes paid and employment in its main markets.

Delivery Hero has an opportunity to develop initiatives supporting digital skills training and enhancing school connectivity for vulnerable and underrepresented groups.

The company can more clearly demonstrate how it assigns senior-level oversight of and accountability for cybersecurity. As an international digital technology company, it should implement a group privacy policy and make a high-level commitment to child online safety.

There is an opportunity for Delivery Hero to contribute to open-source initiatives and further its support for the tech start-up ecosystem through incubators and accelerators. It can also enhance transparency by reporting on how it considers ethics in its research and development (R&D) activities.

Delivery Hero commits to respecting human rights, but it does not have a public commitment to respect all the labour fundamentals outlined in the ILO core labour rights, including the rights to freedom of association and collective bargaining. However, it does expect that its business relationships commit to respecting the ILO core labour rights. The company does not disclose a process to identify, assess and take action on salient human rights risks in its own operations and in its business relationships. It also does not engage with stakeholders whose human rights could be impacted by its operations. However, Delivery Hero does have a grievance mechanism available to all stakeholders to raise human rights complaints and concerns.

Delivery Hero publicly commits to respecting the health and safety of workers, and it places health and safety expectations on its business relationships and monitors their performance. While the company discloses the proportion of its workforce covered by collective bargaining agreements, it does not specify that workers are not required to work more than 60 hours a week including overtime. It also provides no relevant evidence on the topic of living wages. In relation to workforce diversity, the company provides a breakdown of employees in different employee categories by gender and reveals that women constitute over 30% of its board. However, it does not disclose against any other indicators of diversity such as age or disabilities.

Delivery Hero does not disclose any information in relation to tax, such as a global tax strategy or its income tax payments in individual tax jurisdictions. The company does have a policy prohibiting bribery and corruption, and it includes anti-bribery and anti-corruption clauses in contracts with its business relationships. However, it does not provide a grievance mechanism for stakeholders to raise concerns and complaints on the topic. In reference to lobbying and political engagement, Delivery Hero has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures.