China Mobile

China Mobile supports affordability of digital technology by offering preferential rates to elderly people and people with disabilities. The company also provides accessibility features in their products.

China Mobile’s Blue Dream Education Aid Plan has built more than 4,000 multimedia classrooms at schools in areas of extreme poverty.

China Mobile follows industry norms by reporting on its security incident response team, information security management and data breaches.

China Mobile demonstrates its commitment to open innovation through its membership in standards organisations and open source projects. The company has also established innovation incubation hubs in different cities.

China Mobile has an opportunity to support initiatives that contribute to digital opportunities for women and girls. The company can also disclose economic value generated and distributed, including community investments.

The company has an opportunity to enhance its support for digital skills development.

China Mobile can better demonstrate how it assigns oversight and accountability for cybersecurity. The company can also disclose whether it has a group-level privacy policy. Furthermore, the company can demonstrate support for child online safety through a high-level commitment and by expanding initiatives to mitigate digital risks and harms for children.

The company has an opportunity to better demonstrate how it supports the development of technology innovation ecosystems and how it undertakes inclusive and ethical research and development (R&D).

While China Mobile states in its sustainability report that it supports human rights, no formal company policies or commitments related to respect for human rights were found in the public domain. The company does not have a public policy statement that commits to respect the ILO core labour rights, nor does it disclose a process to identify, assess and mitigate the salient human rights risks associated with its own operations and its business relationships. Furthermore, it is unclear if the grievance mechanism the company provides for workers and external stakeholders to raise human rights complaints and concerns allows complainants to choose to remain anonymous. 

China Mobile discloses the proportion of its workers that are covered by collective bargaining agreements. While China Mobile provides some health and safety information in its sustainability report, no formal company policies or commitments related to respect for worker health and safety were found in the public domain. Furthermore, the company does not explicitly state that it does not require workers to work more than regular and overtime hours and provides no relevant information in relation to paying its workers a living wage. Additionally, while the company provides a breakdown of employees in different employee categories by age and gender, it does not disclose against any other indicators of diversity per employee category. The company does have a commitment to gender equality and women’s empowerment.

China Mobile has the opportunity to disclose the steps it takes to identify and address bribery and corruption. It can consider publicly disclosing whether it prohibits bribery and corruption and including anti-bribery and anti-corruption clauses in its contracts with business relationships. The company does not disclose relevant information in relation to tax, such as a global tax strategy or income tax payments for all of its tax jurisdictions.