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One hundred keystone digital companies were benchmarked across four measurement areas: access, skills, use and innovation. The results show that commitment and contribution towards digital inclusion is highly uneven across industries in the digital sector, measurement areas, and markets of operation. While a few leading companies comprehensively demonstrate best practices, most have yet to embrace digital inclusion as a core responsibility.

Companies with corporate headquarters in thirty-three economies are represented in the benchmark with a global footprint extending to almost the entire planet, either through subsidiaries, supply chains and countries where the products are bought and used. Companies have been classified into geographies for analytical purposes. Due to the large number of digital companies included from mainland China and the United States, they are shown separately.

The regional filter ‘other’ refers to Latin America and the Caribbean, Middle East, Pacific, Sub-Saharan Africa and Canada. Companies from Hong Kong SAR, China and Taiwan, China have been classified in Asia due to the different legal environments they operate under.

Digital companies vary widely in their activities. Some manufacture equipment, some provide telecommunication services, some offer information technology (IT) or digitally-enabled services while others carry out two or more of these activities. Given the significant functional differences among digital companies, they have been classified into three industries:

  • hardware, consisting of the manufacture of digital goods such as end-user devices, network equipment and semiconductors
  • telecommunication services
  • software and IT services, consisting of software applications, data centres, cloud computing and platform services.

When companies provide diverse products, they are classified in the industry from which they derived the most revenues in the most recent accounting year.

Ranking overview

100 companies

Total score out of 2 Access out of 2 Skills out of 2 Use out of 2 Innovation out of 2
1 Telstra
Total score 1.73 / 2
Access 1.81 / 2
Skills 1.75 / 2
Use 1.59 / 2
Innovation 1.75 / 2
2 Telefónica
Total score 1.62 / 2
Access 1.63 / 2
Skills 1.31 / 2
Use 1.72 / 2
Innovation 1.81 / 2
3 Orange
Total score 1.59 / 2
Access 1.63 / 2
Skills 1.44 / 2
Use 1.34 / 2
Innovation 1.94 / 2
4 PLDT
Total score 1.52 / 2
Access 1.43 / 2
Skills 1.75 / 2
Use 1.44 / 2
Innovation 1.47 / 2
5 Nokia
Total score 1.51 / 2
Access 1.34 / 2
Skills 1.75 / 2
Use 1.13 / 2
Innovation 1.81 / 2
6 Cisco
Total score 1.47 / 2
Access 0.84 / 2
Skills 1.56 / 2
Use 1.59 / 2
Innovation 1.88 / 2
7 Deutsche Telekom
Total score 1.37 / 2
Access 1.28 / 2
Skills 0.81 / 2
Use 1.59 / 2
Innovation 1.81 / 2
8 HP
Total score 1.32 / 2
Access 1.00 / 2
Skills 1.38 / 2
Use 1.25 / 2
Innovation 1.63 / 2
- NTT
Total score 1.32 / 2
Access 1.69 / 2
Skills 0.69 / 2
Use 1.16 / 2
Innovation 1.75 / 2
10 Samsung
Total score 1.3 / 2
Access 1.09 / 2
Skills 1.19 / 2
Use 1.09 / 2
Innovation 1.81 / 2
11 Alphabet
Total score 1.29 / 2
Access 1.26 / 2
Skills 1.13 / 2
Use 1.09 / 2
Innovation 1.69 / 2
- Verizon
Total score 1.29 / 2
Access 1.14 / 2
Skills 1.00 / 2
Use 1.59 / 2
Innovation 1.44 / 2
13 Vodafone
Total score 1.27 / 2
Access 1.25 / 2
Skills 0.81 / 2
Use 1.56 / 2
Innovation 1.44 / 2
14 Apple
Total score 1.23 / 2
Access 0.90 / 2
Skills 1.38 / 2
Use 1.44 / 2
Innovation 1.19 / 2
15 Telenor
Total score 1.21 / 2
Access 1.31 / 2
Skills 0.63 / 2
Use 1.44 / 2
Innovation 1.47 / 2
16 Telecom Italia
Total score 1.19 / 2
Access 1.09 / 2
Skills 0.56 / 2
Use 1.59 / 2
Innovation 1.53 / 2
17 Microsoft
Total score 1.17 / 2
Access 1.09 / 2
Skills 0.56 / 2
Use 1.09 / 2
Innovation 1.94 / 2
- Millicom
Total score 1.17 / 2
Access 0.95 / 2
Skills 1.75 / 2
Use 1.06 / 2
Innovation 0.91 / 2
19 Telia
Total score 1.16 / 2
Access 0.75 / 2
Skills 0.81 / 2
Use 1.66 / 2
Innovation 1.41 / 2
20 Comcast
Total score 1.11 / 2
Access 1.19 / 2
Skills 1.38 / 2
Use 0.88 / 2
Innovation 0.97 / 2
- Qualcomm
Total score 1.11 / 2
Access 0.51 / 2
Skills 1.56 / 2
Use 0.88 / 2
Innovation 1.50 / 2
22 AT&T
Total score 1.06 / 2
Access 1.19 / 2
Skills 0.56 / 2
Use 1.22 / 2
Innovation 1.28 / 2
- Dell
Total score 1.06 / 2
Access 1.08 / 2
Skills 1.00 / 2
Use 0.66 / 2
Innovation 1.50 / 2
- NVIDIA
Total score 1.06 / 2
Access 0.75 / 2
Skills 0.69 / 2
Use 1.09 / 2
Innovation 1.69 / 2
- Türk Telekom
Total score 1.06 / 2
Access 0.68 / 2
Skills 1.44 / 2
Use 0.94 / 2
Innovation 1.16 / 2
26 Intel
Total score 1.05 / 2
Access 0.74 / 2
Skills 1.06 / 2
Use 0.94 / 2
Innovation 1.44 / 2
27 Salesforce
Total score 1.02 / 2
Access 1.09 / 2
Skills 0.31 / 2
Use 0.94 / 2
Innovation 1.75 / 2
28 América Móvil
Total score 1 / 2
Access 1.10 / 2
Skills 1.00 / 2
Use 0.94 / 2
Innovation 0.97 / 2
- Ericsson
Total score 1 / 2
Access 0.36 / 2
Skills 0.88 / 2
Use 0.94 / 2
Innovation 1.81 / 2
30 Safaricom
Total score 0.98 / 2
Access 1.09 / 2
Skills 0.81 / 2
Use 0.97 / 2
Innovation 1.03 / 2
31 Axiata
Total score 0.97 / 2
Access 0.98 / 2
Skills 1.06 / 2
Use 0.91 / 2
Innovation 0.91 / 2
- Huawei
Total score 0.97 / 2
Access 0.51 / 2
Skills 1.00 / 2
Use 1.16 / 2
Innovation 1.22 / 2
33 Oracle
Total score 0.96 / 2
Access 0.89 / 2
Skills 0.81 / 2
Use 0.56 / 2
Innovation 1.56 / 2
34 SAP
Total score 0.93 / 2
Access 0.50 / 2
Skills 0.75 / 2
Use 0.66 / 2
Innovation 1.81 / 2
- Singtel
Total score 0.93 / 2
Access 1.05 / 2
Skills 0.38 / 2
Use 1.31 / 2
Innovation 0.97 / 2
36 Adobe
Total score 0.89 / 2
Access 0.83 / 2
Skills 0.19 / 2
Use 0.97 / 2
Innovation 1.56 / 2
37 Tata Communications
Total score 0.88 / 2
Access 0.81 / 2
Skills 1.19 / 2
Use 1.00 / 2
Innovation 0.53 / 2
38 IBM
Total score 0.87 / 2
Access 0.66 / 2
Skills 0.31 / 2
Use 1.13 / 2
Innovation 1.38 / 2
- VEON
Total score 0.87 / 2
Access 0.96 / 2
Skills 1.19 / 2
Use 0.41 / 2
Innovation 0.91 / 2
40 Equinix
Total score 0.85 / 2
Access 0.49 / 2
Skills 0.88 / 2
Use 1.13 / 2
Innovation 0.91 / 2
- KDDI
Total score 0.85 / 2
Access 0.59 / 2
Skills 0.69 / 2
Use 0.94 / 2
Innovation 1.16 / 2
42 Baidu
Total score 0.84 / 2
Access 0.66 / 2
Skills 0.69 / 2
Use 0.63 / 2
Innovation 1.38 / 2
43 Lenovo
Total score 0.81 / 2
Access 1.33 / 2
Skills 0.31 / 2
Use 0.78 / 2
Innovation 0.81 / 2
- SoftBank
Total score 0.81 / 2
Access 0.84 / 2
Skills 0.75 / 2
Use 0.63 / 2
Innovation 1.03 / 2
45 MTN
Total score 0.8 / 2
Access 0.76 / 2
Skills 0.56 / 2
Use 0.97 / 2
Innovation 0.91 / 2
46 SK Telecom
Total score 0.79 / 2
Access 0.80 / 2
Skills 0.38 / 2
Use 0.63 / 2
Innovation 1.34 / 2
47 AMD
Total score 0.73 / 2
Access 0.56 / 2
Skills 0.38 / 2
Use 0.66 / 2
Innovation 1.31 / 2
48 Naspers
Total score 0.71 / 2
Access 0.05 / 2
Skills 0.69 / 2
Use 0.88 / 2
Innovation 1.22 / 2
49 eBay
Total score 0.69 / 2
Access 0.43 / 2
Skills 0.31 / 2
Use 1.00 / 2
Innovation 1.00 / 2
50 MTS
Total score 0.68 / 2
Access 0.45 / 2
Skills 0.69 / 2
Use 0.28 / 2
Innovation 1.28 / 2
- Mercado Libre
Total score 0.68 / 2
Access 0.56 / 2
Skills 0.50 / 2
Use 0.53 / 2
Innovation 1.13 / 2
- PayPal
Total score 0.68 / 2
Access 0.45 / 2
Skills 0.00 / 2
Use 0.94 / 2
Innovation 1.31 / 2
53 Xiaomi
Total score 0.67 / 2
Access 0.89 / 2
Skills 0.38 / 2
Use 0.75 / 2
Innovation 0.66 / 2
54 Alibaba
Total score 0.61 / 2
Access 0.71 / 2
Skills 0.44 / 2
Use 0.56 / 2
Innovation 0.72 / 2
- Amazon
Total score 0.61 / 2
Access 0.16 / 2
Skills 0.31 / 2
Use 0.50 / 2
Innovation 1.47 / 2
56 Rogers
Total score 0.6 / 2
Access 1.16 / 2
Skills 0.13 / 2
Use 0.84 / 2
Innovation 0.28 / 2
- TSMC
Total score 0.6 / 2
Access 0.53 / 2
Skills 0.69 / 2
Use 0.63 / 2
Innovation 0.56 / 2
58 China Mobile
Total score 0.58 / 2
Access 0.73 / 2
Skills 0.38 / 2
Use 0.50 / 2
Innovation 0.72 / 2
59 Infosys
Total score 0.56 / 2
Access 0.36 / 2
Skills 0.31 / 2
Use 0.91 / 2
Innovation 0.66 / 2
60 SK hynix
Total score 0.54 / 2
Access 0.48 / 2
Skills 0.44 / 2
Use 0.47 / 2
Innovation 0.75 / 2
- ZTE
Total score 0.54 / 2
Access 0.13 / 2
Skills 0.00 / 2
Use 0.94 / 2
Innovation 1.09 / 2
62 Facebook
Total score 0.53 / 2
Access 0.26 / 2
Skills 0.25 / 2
Use 0.69 / 2
Innovation 0.91 / 2
63 Texas Instruments
Total score 0.51 / 2
Access 0.13 / 2
Skills 0.75 / 2
Use 0.53 / 2
Innovation 0.63 / 2
64 Tencent
Total score 0.49 / 2
Access 0.30 / 2
Skills 0.13 / 2
Use 0.53 / 2
Innovation 1.00 / 2
65 Bharti Airtel
Total score 0.43 / 2
Access 0.36 / 2
Skills 0.56 / 2
Use 0.28 / 2
Innovation 0.53 / 2
- Spotify
Total score 0.43 / 2
Access 0.23 / 2
Skills 0.31 / 2
Use 0.44 / 2
Innovation 0.75 / 2
67 Foxconn
Total score 0.42 / 2
Access 0.11 / 2
Skills 0.00 / 2
Use 0.88 / 2
Innovation 0.69 / 2
- Grab
Total score 0.42 / 2
Access 0.66 / 2
Skills 0.25 / 2
Use 0.19 / 2
Innovation 0.59 / 2
- NetEase
Total score 0.42 / 2
Access 0.10 / 2
Skills 0.63 / 2
Use 0.72 / 2
Innovation 0.22 / 2
- Twitter
Total score 0.42 / 2
Access 0.00 / 2
Skills 0.19 / 2
Use 0.72 / 2
Innovation 0.78 / 2
71 CenturyLink
Total score 0.41 / 2
Access 0.59 / 2
Skills 0.50 / 2
Use 0.41 / 2
Innovation 0.13 / 2
- Etisalat
Total score 0.41 / 2
Access 0.16 / 2
Skills 0.19 / 2
Use 0.75 / 2
Innovation 0.53 / 2
- Ooredoo
Total score 0.41 / 2
Access 0.38 / 2
Skills 0.31 / 2
Use 0.19 / 2
Innovation 0.75 / 2
- PCCW
Total score 0.41 / 2
Access 0.53 / 2
Skills 0.31 / 2
Use 0.72 / 2
Innovation 0.09 / 2
- Telkom Indonesia
Total score 0.41 / 2
Access 0.35 / 2
Skills 0.38 / 2
Use 0.31 / 2
Innovation 0.59 / 2
76 Western Digital
Total score 0.37 / 2
Access 0.00 / 2
Skills 0.00 / 2
Use 0.84 / 2
Innovation 0.63 / 2
77 Booking Holdings
Total score 0.36 / 2
Access 0.69 / 2
Skills 0.00 / 2
Use 0.34 / 2
Innovation 0.41 / 2
78 Citrix
Total score 0.35 / 2
Access 0.36 / 2
Skills 0.00 / 2
Use 0.56 / 2
Innovation 0.47 / 2
- Uber
Total score 0.35 / 2
Access 0.50 / 2
Skills 0.25 / 2
Use 0.31 / 2
Innovation 0.34 / 2
80 HCL
Total score 0.33 / 2
Access 0.11 / 2
Skills 0.50 / 2
Use 0.38 / 2
Innovation 0.31 / 2
81 Digital Realty Trust
Total score 0.32 / 2
Access 0.06 / 2
Skills 0.00 / 2
Use 0.94 / 2
Innovation 0.28 / 2
82 JD.com
Total score 0.3 / 2
Access 0.00 / 2
Skills 0.31 / 2
Use 0.06 / 2
Innovation 0.84 / 2
83 Airbnb
Total score 0.29 / 2
Access 0.35 / 2
Skills 0.38 / 2
Use 0.25 / 2
Innovation 0.16 / 2
- Broadcom
Total score 0.29 / 2
Access 0.13 / 2
Skills 0.38 / 2
Use 0.22 / 2
Innovation 0.44 / 2
- China Unicom
Total score 0.29 / 2
Access 0.54 / 2
Skills 0.19 / 2
Use 0.13 / 2
Innovation 0.31 / 2
86 Jio
Total score 0.27 / 2
Access 0.06 / 2
Skills 0.31 / 2
Use 0.13 / 2
Innovation 0.59 / 2
87 Netflix
Total score 0.25 / 2
Access 0.15 / 2
Skills 0.00 / 2
Use 0.50 / 2
Innovation 0.34 / 2
88 China Telecom
Total score 0.2 / 2
Access 0.25 / 2
Skills 0.00 / 2
Use 0.31 / 2
Innovation 0.22 / 2
- Digicel
Total score 0.2 / 2
Access 0.10 / 2
Skills 0.13 / 2
Use 0.44 / 2
Innovation 0.13 / 2
- Meituan
Total score 0.2 / 2
Access 0.00 / 2
Skills 0.31 / 2
Use 0.44 / 2
Innovation 0.06 / 2
91 Akamai
Total score 0.16 / 2
Access 0.00 / 2
Skills 0.00 / 2
Use 0.31 / 2
Innovation 0.31 / 2
- Cloudflare
Total score 0.16 / 2
Access 0.00 / 2
Skills 0.00 / 2
Use 0.31 / 2
Innovation 0.31 / 2
- Jumia
Total score 0.16 / 2
Access 0.19 / 2
Skills 0.00 / 2
Use 0.13 / 2
Innovation 0.31 / 2
94 ByteDance
Total score 0.14 / 2
Access 0.10 / 2
Skills 0.00 / 2
Use 0.38 / 2
Innovation 0.06 / 2
95 Ola
Total score 0.13 / 2
Access 0.10 / 2
Skills 0.00 / 2
Use 0.09 / 2
Innovation 0.34 / 2
96 SpaceX
Total score 0.1 / 2
Access 0.00 / 2
Skills 0.00 / 2
Use 0.19 / 2
Innovation 0.19 / 2
97 EchoStar