Filter per region

Filter per industry

One hundred fifty keystone digital companies were benchmarked across four measurement areas: access, skills, use and innovation. The results show that commitment and contribution towards digital inclusion is highly uneven across industries in the digital sector, measurement areas, and markets of operation. While a few leading companies comprehensively demonstrate best practices, most have yet to embrace digital inclusion as a core responsibility

Companies with corporate headquarters in thirty-nine economies are represented in the benchmark with a global footprint extending to almost the entire planet, either through subsidiaries, supply chains and countries where the products are bought and used. Companies have been classified into geographies for analytical purposes. Due to the large number of digital companies included from mainland China and the United States, they are shown separately.

The regional filter ‘other’ refers to Latin America and the Caribbean, Middle East, Pacific, Sub-Saharan Africa and Canada. Companies from Hong Kong and Taiwan have been classified in Asia due to the different legal environments they operate under.

Digital companies vary widely in their activities. Some manufacture equipment, some provide telecommunication services, some offer information technology (IT) or digitally-enabled services while others carry out two or more of these activities. Given the significant functional differences among digital companies, they have been classified into three industries:

  • hardware, consisting of the manufacture of digital goods such as end-user devices, network equipment and semiconductors
  • telecommunication services
  • software and IT services, consisting of software applications, data centres, cloud computing and platform services.

When companies provide diverse products, they are classified in the industry from which they derived the most revenues in the most recent accounting year.

Ranking table

Total score out of 100 Access out of 2 Skills out of 2 Use out of 2 Innovation out of 2
1 Telefonica
Total score 89.5 /100
Access 1.5 /2
Skills 1.7 /2
Use 2.0 /2
Innovation 1.9 /2
2 Orange
Total score 79.5 /100
Access 1.6 /2
Skills 1.5 /2
Use 1.4 /2
Innovation 1.8 /2
3 Telstra
Total score 69.0 /100
Access 1.4 /2
Skills 1.3 /2
Use 1.2 /2
Innovation 1.8 /2
4 Apple
Total score 66.0 /100
Access 1.0 /2
Skills 1.3 /2
Use 1.5 /2
Innovation 1.5 /2
- Cisco
Total score 66.0 /100
Access 1.1 /2
Skills 1.3 /2
Use 1.2 /2
Innovation 1.7 /2
- Samsung
Total score 66.0 /100
Access 1.3 /2
Skills 1.4 /2
Use 1.0 /2
Innovation 1.6 /2
7 Alphabet
Total score 64.5 /100
Access 1.2 /2
Skills 0.9 /2
Use 1.2 /2
Innovation 1.8 /2
- Deutsche Telekom
Total score 64.5 /100
Access 1.0 /2
Skills 1.0 /2
Use 1.7 /2
Innovation 1.5 /2
- HP
Total score 64.5 /100
Access 1.0 /2
Skills 1.4 /2
Use 1.3 /2
Innovation 1.5 /2
- Microsoft
Total score 64.5 /100
Access 0.9 /2
Skills 0.7 /2
Use 1.6 /2
Innovation 2.0 /2
11 Telia
Total score 63.5 /100
Access 1.1 /2
Skills 0.9 /2
Use 1.7 /2
Innovation 1.4 /2
12 PLDT
Total score 60.0 /100
Access 0.7 /2
Skills 1.6 /2
Use 1.4 /2
Innovation 1.2 /2
13 Verizon
Total score 59.5 /100
Access 1.0 /2
Skills 1.0 /2
Use 1.3 /2
Innovation 1.6 /2
14 Vodafone
Total score 57.5 /100
Access 1.0 /2
Skills 0.6 /2
Use 1.7 /2
Innovation 1.3 /2
15 Intel
Total score 57.0 /100
Access 1.1 /2
Skills 1.1 /2
Use 0.9 /2
Innovation 1.6 /2
16 Telenor
Total score 55.5 /100
Access 1.1 /2
Skills 0.6 /2
Use 1.6 /2
Innovation 1.1 /2
17 NTT
Total score 54.5 /100
Access 1.2 /2
Skills 0.4 /2
Use 1.3 /2
Innovation 1.4 /2
18 Baidu
Total score 54.0 /100
Access 0.7 /2
Skills 1.1 /2
Use 1.3 /2
Innovation 1.3 /2
- Paypal
Total score 54.0 /100
Access 0.8 /2
Skills 0.8 /2
Use 0.9 /2
Innovation 1.8 /2
20 América Móvil
Total score 53.5 /100
Access 1.1 /2
Skills 1.1 /2
Use 1.2 /2
Innovation 1.0 /2
- Singtel
Total score 53.5 /100
Access 1.4 /2
Skills 0.5 /2
Use 1.2 /2
Innovation 1.2 /2
22 AT&T
Total score 53.0 /100
Access 0.9 /2
Skills 0.9 /2
Use 1.2 /2
Innovation 1.2 /2
- Nokia
Total score 53.0 /100
Access 1.2 /2
Skills 1.0 /2
Use 0.6 /2
Innovation 1.4 /2
- Qualcomm
Total score 53.0 /100
Access 0.8 /2
Skills 1.0 /2
Use 1.0 /2
Innovation 1.4 /2
25 Adobe
Total score 50.5 /100
Access 0.8 /2
Skills 0.4 /2
Use 1.6 /2
Innovation 1.3 /2
- Spark
Total score 50.5 /100
Access 0.8 /2
Skills 1.0 /2
Use 1.5 /2
Innovation 0.8 /2
27 NEC
Total score 50.0 /100
Access 0.7 /2
Skills 0.5 /2
Use 1.3 /2
Innovation 1.5 /2
28 Axiata
Total score 48.5 /100
Access 1.1 /2
Skills 0.9 /2
Use 0.9 /2
Innovation 0.9 /2
- BT
Total score 48.5 /100
Access 1.1 /2
Skills 0.8 /2
Use 0.8 /2
Innovation 1.2 /2
- Ericsson
Total score 48.5 /100
Access 0.4 /2
Skills 1.1 /2
Use 0.9 /2
Innovation 1.5 /2
31 Safaricom
Total score 48.0 /100
Access 1.1 /2
Skills 0.7 /2
Use 1.2 /2
Innovation 0.8 /2
32 SK Telecom
Total score 47.5 /100
Access 1.1 /2
Skills 0.8 /2
Use 0.5 /2
Innovation 1.5 /2
33 KDDI
Total score 47.0 /100
Access 0.8 /2
Skills 0.8 /2
Use 0.9 /2
Innovation 1.2 /2
34 Huawei
Total score 46.0 /100
Access 0.9 /2
Skills 0.8 /2
Use 0.9 /2
Innovation 1.0 /2
- IBM
Total score 46.0 /100
Access 0.6 /2
Skills 0.6 /2
Use 0.9 /2
Innovation 1.6 /2
- MTN
Total score 46.0 /100
Access 0.7 /2
Skills 0.9 /2
Use 1.2 /2
Innovation 0.9 /2
37 Dell
Total score 45.5 /100
Access 1.0 /2
Skills 0.8 /2
Use 0.5 /2
Innovation 1.4 /2
- Proximus
Total score 45.5 /100
Access 0.6 /2
Skills 1.2 /2
Use 0.9 /2
Innovation 1.0 /2
39 Naspers
Total score 45.0 /100
Access 0.3 /2
Skills 0.8 /2
Use 1.0 /2
Innovation 1.4 /2
40 Facebook
Total score 44.5 /100
Access 0.8 /2
Skills 0.8 /2
Use 0.8 /2
Innovation 1.2 /2
- Millicom
Total score 44.5 /100
Access 0.8 /2
Skills 0.9 /2
Use 1.3 /2
Innovation 0.7 /2
- Zain
Total score 44.5 /100
Access 1.4 /2
Skills 0.7 /2
Use 0.8 /2
Innovation 0.7 /2
43 Chunghwa Telecom
Total score 43.5 /100
Access 1.0 /2
Skills 0.3 /2
Use 1.4 /2
Innovation 0.8 /2
44 AIS
Total score 43.0 /100
Access 0.9 /2
Skills 0.3 /2
Use 1.3 /2
Innovation 1.0 /2
45 Acer
Total score 42.5 /100
Access 0.7 /2
Skills 0.5 /2
Use 1.0 /2
Innovation 1.2 /2
- Globe
Total score 42.5 /100
Access 0.3 /2
Skills 1.0 /2
Use 1.3 /2
Innovation 0.8 /2
47 BCE
Total score 42.0 /100
Access 1.0 /2
Skills 0.4 /2
Use 1.2 /2
Innovation 0.8 /2
- GoJek
Total score 42.0 /100
Access 0.7 /2
Skills 0.7 /2
Use 0.8 /2
Innovation 1.2 /2
- Tata Communications
Total score 42.0 /100
Access 0.9 /2
Skills 1.2 /2
Use 0.6 /2
Innovation 0.7 /2
50 Amazon
Total score 41.5 /100
Access 0.4 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 1.2 /2
- Comcast
Total score 41.5 /100
Access 1.1 /2
Skills 0.8 /2
Use 0.4 /2
Innovation 1.1 /2
52 Infosys
Total score 41.0 /100
Access 0.7 /2
Skills 1.0 /2
Use 0.9 /2
Innovation 0.6 /2
- Telecom Italia
Total score 41.0 /100
Access 0.8 /2
Skills 0.3 /2
Use 1.2 /2
Innovation 1.0 /2
54 SoftBank
Total score 40.0 /100
Access 0.6 /2
Skills 0.5 /2
Use 1.0 /2
Innovation 1.1 /2
55 Oracle
Total score 39.5 /100
Access 0.6 /2
Skills 0.8 /2
Use 0.7 /2
Innovation 1.1 /2
- Salesforce
Total score 39.5 /100
Access 0.8 /2
Skills 0.0 /2
Use 0.7 /2
Innovation 1.6 /2
- Yandex
Total score 39.5 /100
Access 0.8 /2
Skills 0.9 /2
Use 0.7 /2
Innovation 0.8 /2
58 OTE
Total score 39.0 /100
Access 0.5 /2
Skills 0.6 /2
Use 1.3 /2
Innovation 0.7 /2
59 KPN
Total score 38.5 /100
Access 0.4 /2
Skills 0.4 /2
Use 1.2 /2
Innovation 1.2 /2
60 VEON
Total score 38.0 /100
Access 0.7 /2
Skills 0.9 /2
Use 0.6 /2
Innovation 0.8 /2
61 Elisa
Total score 37.5 /100
Access 0.6 /2
Skills 0.5 /2
Use 0.8 /2
Innovation 1.1 /2
62 LG
Total score 37.0 /100
Access 1.1 /2
Skills 0.4 /2
Use 0.4 /2
Innovation 1.1 /2
- SAP
Total score 37.0 /100
Access 0.5 /2
Skills 0.7 /2
Use 0.5 /2
Innovation 1.2 /2
64 SONY
Total score 36.5 /100
Access 0.7 /2
Skills 0.1 /2
Use 0.7 /2
Innovation 1.4 /2
- Sonatel
Total score 36.5 /100
Access 0.9 /2
Skills 1.1 /2
Use 0.3 /2
Innovation 0.6 /2
- Tele2
Total score 36.5 /100
Access 0.7 /2
Skills 0.3 /2
Use 1.0 /2
Innovation 0.9 /2
67 Türk Telekom
Total score 35.0 /100
Access 0.6 /2
Skills 0.9 /2
Use 0.5 /2
Innovation 0.8 /2
68 Asus
Total score 34.0 /100
Access 0.5 /2
Skills 0.4 /2
Use 0.9 /2
Innovation 0.9 /2
69 KT
Total score 33.5 /100
Access 0.8 /2
Skills 0.4 /2
Use 0.6 /2
Innovation 1.0 /2
- Lenovo
Total score 33.5 /100
Access 0.6 /2
Skills 0.3 /2
Use 0.6 /2
Innovation 1.2 /2
71 NAVER
Total score 33.0 /100
Access 0.6 /2
Skills 0.5 /2
Use 1.0 /2
Innovation 0.5 /2
72 ServiceNow
Total score 32.0 /100
Access 0.3 /2
Skills 0.7 /2
Use 0.9 /2
Innovation 0.7 /2
73 China Mobile
Total score 31.5 /100
Access 0.9 /2
Skills 0.3 /2
Use 0.6 /2
Innovation 0.7 /2
- Liberty Global
Total score 31.5 /100
Access 0.7 /2
Skills 0.4 /2
Use 0.7 /2
Innovation 0.7 /2
75 MTS
Total score 30.5 /100
Access 0.7 /2
Skills 0.3 /2
Use 0.5 /2
Innovation 0.9 /2
- Swisscom
Total score 30.5 /100
Access 0.7 /2
Skills 0.3 /2
Use 0.7 /2
Innovation 0.8 /2
77 Equinix
Total score 30.0 /100
Access 0.4 /2
Skills 0.8 /2
Use 0.5 /2
Innovation 0.8 /2
- Logitech
Total score 30.0 /100
Access 0.4 /2
Skills 0.2 /2
Use 0.7 /2
Innovation 1.1 /2
- Xiaomi
Total score 30.0 /100
Access 0.7 /2
Skills 0.3 /2
Use 1.0 /2
Innovation 0.4 /2
80 Mercado Libre
Total score 28.5 /100
Access 0.7 /2
Skills 0.5 /2
Use 0.3 /2
Innovation 0.8 /2
- Rakuten
Total score 28.5 /100
Access 0.5 /2
Skills 0.2 /2
Use 0.6 /2
Innovation 0.9 /2
82 Rogers
Total score 27.5 /100
Access 1.1 /2
Skills 0.1 /2
Use 0.6 /2
Innovation 0.4 /2
83 NVIDIA
Total score 27.0 /100
Access 0.3 /2
Skills 0.3 /2
Use 0.5 /2
Innovation 1.0 /2
- SK hynix
Total score 27.0 /100
Access 0.6 /2
Skills 0.4 /2
Use 0.3 /2
Innovation 0.8 /2
- Spotify
Total score 27.0 /100
Access 0.5 /2
Skills 0.3 /2
Use 0.4 /2
Innovation 0.9 /2
- Tencent
Total score 27.0 /100
Access 0.3 /2
Skills 0.2 /2
Use 1.0 /2
Innovation 0.7 /2
87 Ooredoo
Total score 26.5 /100
Access 0.7 /2
Skills 0.3 /2
Use 0.7 /2
Innovation 0.5 /2
- TSMC
Total score 26.5 /100
Access 0.4 /2
Skills 0.2 /2
Use 0.5 /2
Innovation 1.0 /2
89 Grab
Total score 26.0 /100
Access 0.4 /2
Skills 0.5 /2
Use 0.5 /2
Innovation 0.7 /2
90 Nintendo
Total score 24.0 /100
Access 0.4 /2
Skills 0.1 /2
Use 0.9 /2
Innovation 0.5 /2
- Zoom
Total score 24.0 /100
Access 0.5 /2
Skills 0.3 /2
Use 0.7 /2
Innovation 0.4 /2
92 AMD
Total score 23.5 /100
Access 0.1 /2
Skills 0.3 /2
Use