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Access is the first of the four measurement areas, and in many ways the most fundamental: without access to digital technology, users cannot begin to develop digital skills, use digital platforms, or partake in digital innovations. As our world grows increasingly connected, those that are unconnected are at risk of being left behind. This fact is especially clear after the wake of the Covid-19 pandemic: as physical restrictions set in across the globe, those without access cannot acquire information, access healthcare, make payments, or receive education.

Ranking table

Total score out of 100 Access out of 2 Skills out of 2 Use out of 2 Innovation out of 2 Core social indicators out of 2
1 Telefonica
Total score 85.2 /100
Access 1.5 /2
Access 1.5 /2
Skills 1.8 /2
Use 2.0 /2
Innovation 1.9 /2
Core social indicators 1.4 /2
2 Singtel
Total score 55.2 /100
Access 1.4 /2
Access 1.4 /2
Skills 0.6 /2
Use 1.6 /2
Innovation 1.3 /2
Core social indicators 0.7 /2
- Zain
Total score 51.4 /100
Access 1.4 /2
Access 1.4 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 0.7 /2
Core social indicators 1.1 /2
4 Dell
Total score 61.2 /100
Access 1.3 /2
Access 1.3 /2
Skills 1.3 /2
Use 0.8 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
5 Orange
Total score 71.3 /100
Access 1.3 /2
Access 1.3 /2
Skills 1.4 /2
Use 1.2 /2
Innovation 1.9 /2
Core social indicators 1.4 /2
6 Telecom Italia
Total score 47.5 /100
Access 1.2 /2
Access 1.2 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 0.9 /2
Core social indicators 1.0 /2
7 Axiata
Total score 51.4 /100
Access 1.2 /2
Access 1.2 /2
Skills 1.0 /2
Use 1.3 /2
Innovation 0.9 /2
Core social indicators 0.7 /2
8 SK Telecom
Total score 55.1 /100
Access 1.2 /2
Access 1.2 /2
Skills 1.1 /2
Use 0.6 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
- Telstra
Total score 60.3 /100
Access 1.2 /2
Access 1.2 /2
Skills 1.1 /2
Use 1.1 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
10 Comcast
Total score 39.8 /100
Access 1.2 /2
Access 1.2 /2
Skills 0.7 /2
Use 0.7 /2
Innovation 1.0 /2
Core social indicators 0.5 /2
11 LG Electronics
Total score 41.4 /100
Access 1.1 /2
Access 1.1 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 0.8 /2
Core social indicators 0.6 /2
12 HP
Total score 61.1 /100
Access 1.1 /2
Access 1.1 /2
Skills 1.2 /2
Use 1.2 /2
Innovation 1.3 /2
Core social indicators 1.3 /2
- MTN
Total score 46.9 /100
Access 1.1 /2
Access 1.1 /2
Skills 1.0 /2
Use 1.1 /2
Innovation 0.8 /2
Core social indicators 0.7 /2
- Samsung
Total score 61.3 /100
Access 1.1 /2
Access 1.1 /2
Skills 1.3 /2
Use 1.2 /2
Innovation 1.4 /2
Core social indicators 1.1 /2
15 Nokia
Total score 51.1 /100
Access 1.1 /2
Access 1.1 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 1.5 /2
Core social indicators 0.9 /2
16 BT
Total score 49.8 /100
Access 1.1 /2
Access 1.1 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 1.1 /2
Core social indicators 0.8 /2
17 Safaricom
Total score 47.6 /100
Access 1.0 /2
Access 1.0 /2
Skills 1.1 /2
Use 1.1 /2
Innovation 1.2 /2
Core social indicators 0.4 /2
- Telenor
Total score 56.1 /100
Access 1.0 /2
Access 1.0 /2
Skills 1.0 /2
Use 1.7 /2
Innovation 1.1 /2
Core social indicators 0.8 /2
19 Alphabet
Total score 50.3 /100
Access 1.0 /2
Access 1.0 /2
Skills 0.7 /2
Use 1.2 /2
Innovation 1.8 /2
Core social indicators 0.4 /2
- Intel
Total score 51.6 /100
Access 1.0 /2
Access 1.0 /2
Skills 0.6 /2
Use 0.8 /2
Innovation 1.7 /2
Core social indicators 1.1 /2
- Swisscom
Total score 44.4 /100
Access 1.0 /2
Access 1.0 /2
Skills 0.9 /2
Use 0.9 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
22 Rogers
Total score 34.7 /100
Access 1.0 /2
Access 1.0 /2
Skills 0.3 /2
Use 0.9 /2
Innovation 0.6 /2
Core social indicators 0.7 /2
23 Cisco
Total score 62.6 /100
Access 1.0 /2
Access 1.0 /2
Skills 1.0 /2
Use 1.2 /2
Innovation 1.8 /2
Core social indicators 1.2 /2
24 Salesforce
Total score 45.9 /100
Access 1.0 /2
Access 1.0 /2
Skills 0.3 /2
Use 1.0 /2
Innovation 1.8 /2
Core social indicators 0.6 /2
25 Meta
Total score 50.3 /100
Access 1.0 /2
Access 1.0 /2
Skills 0.8 /2
Use 1.0 /2
Innovation 1.2 /2
Core social indicators 1.1 /2
26 AT&T
Total score 46.1 /100
Access 1.0 /2
Access 1.0 /2
Skills 0.9 /2
Use 1.2 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
- GoTo
Total score 34.9 /100
Access 1.0 /2
Access 1.0 /2
Skills 0.7 /2
Use 0.8 /2
Innovation 0.8 /2
Core social indicators 0.3 /2
- Verizon
Total score 61.1 /100
Access 1.0 /2
Access 1.0 /2
Skills 1.1 /2
Use 1.5 /2
Innovation 1.4 /2
Core social indicators 1.2 /2
29 Chunghwa Telecom
Total score 48.4 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.4 /2
Use 1.5 /2
Innovation 1.0 /2
Core social indicators 1.0 /2
- SONY
Total score 42.8 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.4 /2
Use 0.7 /2
Innovation 1.4 /2
Core social indicators 0.8 /2
- Vodafone
Total score 51.8 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.7 /2
Use 1.5 /2
Innovation 1.2 /2
Core social indicators 0.8 /2
32 Apple
Total score 63.4 /100
Access 0.9 /2
Access 0.9 /2
Skills 1.3 /2
Use 1.5 /2
Innovation 1.5 /2
Core social indicators 1.2 /2
- Capgemini
Total score 43.6 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.9 /2
Use 0.9 /2
Innovation 1.0 /2
Core social indicators 0.6 /2
- Elisa
Total score 42.1 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.4 /2
Use 1.2 /2
Innovation 1.1 /2
Core social indicators 0.6 /2
35 Tata Communications
Total score 44.7 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 0.8 /2
Core social indicators 1.0 /2
36 Deutsche Telekom
Total score 67.5 /100
Access 0.9 /2
Access 0.9 /2
Skills 1.1 /2
Use 1.9 /2
Innovation 1.5 /2
Core social indicators 1.4 /2
- Huawei
Total score 49.5 /100
Access 0.9 /2
Access 0.9 /2
Skills 1.1 /2
Use 1.2 /2
Innovation 1.4 /2
Core social indicators 0.3 /2
- Lenovo
Total score 41.1 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.6 /2
Use 0.8 /2
Innovation 1.3 /2
Core social indicators 0.6 /2
39 AIS
Total score 53.4 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.6 /2
Use 1.6 /2
Innovation 1.1 /2
Core social indicators 1.2 /2
- Altice
Total score 21.2 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.3 /2
Use 0.2 /2
Innovation 0.6 /2
Core social indicators 0.2 /2
- BCE
Total score 47.2 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.9 /2
Use 1.4 /2
Innovation 0.9 /2
Core social indicators 0.7 /2
42 HCL
Total score 41.6 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
43 VMWare
Total score 38.5 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.4 /2
Use 1.0 /2
Innovation 1.0 /2
Core social indicators 0.6 /2
44 Infosys
Total score 49.8 /100
Access 0.9 /2
Access 0.9 /2
Skills 1.1 /2
Use 1.2 /2
Innovation 1.2 /2
Core social indicators 0.8 /2
45 Snap
Total score 33.2 /100
Access 0.9 /2
Access 0.9 /2
Skills 0.7 /2
Use 0.7 /2
Innovation 0.6 /2
Core social indicators 0.5 /2
46 ASUS
Total score 36.8 /100
Access 0.8 /2
Access 0.8 /2
Skills 0.6 /2
Use 1.1 /2
Innovation 0.9 /2
Core social indicators 0.3 /2
- IBM
Total score 54.1 /100
Access 0.8 /2
Access 0.8 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 1.8 /2
Core social indicators 0.9 /2
48 Microsoft
Total score 62.6 /100
Access 0.8 /2
Access 0.8 /2
Skills 1.0 /2
Use 1.4 /2
Innovation 1.9 /2
Core social indicators 1.2 /2
49 Alibaba
Total score 40.9 /100
Access 0.8 /2
Access 0.8 /2
Skills 0.8 /2
Use 0.9 /2
Innovation 1.2 /2
Core social indicators 0.4 /2
- Panasonic
Total score 42.0 /100
Access 0.8 /2
Access 0.8 /2
Skills 1.0 /2
Use 0.7 /2
Innovation 1.3 /2
Core social indicators 0.5 /2
51 NTT
Total score 44.3 /100
Access 0.8 /2
Access 0.8 /2
Skills 0.6 /2
Use 1.1 /2
Innovation 1.2 /2
Core social indicators 0.7 /2
- Qualcomm
Total score 54.1 /100
Access 0.8 /2
Access 0.8 /2
Skills 1.1 /2
Use 0.9 /2
Innovation 1.6 /2
Core social indicators 1.0 /2
53 Acer
Total score 41.3 /100
Access 0.8 /2
Access 0.8 /2
Skills 0.8 /2
Use 0.9 /2
Innovation 1.0 /2
Core social indicators 0.7 /2
- KT
Total score 40.6 /100
Access 0.8 /2
Access 0.8 /2
Skills 0.6 /2
Use 0.7 /2
Innovation 1.0 /2
Core social indicators 1.1 /2
55 Adobe
Total score 49.6 /100
Access 0.8 /2
Access 0.8 /2
Skills 0.8 /2
Use 1.5 /2
Innovation 1.3 /2
Core social indicators 0.6 /2
56 SK Hynix
Total score 30.9 /100
Access 0.8 /2
Access 0.8 /2
Skills 0.3 /2
Use 0.2 /2
Innovation 0.8 /2
Core social indicators 1.2 /2
57 Zoom
Total score 33.8 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.5 /2
Use 1.0 /2
Innovation 0.6 /2
Core social indicators 0.6 /2
58 PayPal
Total score 51.0 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.9 /2
Use 1.0 /2
Innovation 1.6 /2
Core social indicators 0.9 /2
- Spark
Total score 45.5 /100
Access 0.7 /2
Access 0.7 /2
Skills 1.1 /2
Use 1.5 /2
Innovation 0.7 /2
Core social indicators 0.6 /2
- Yandex
Total score 49.9 /100
Access 0.7 /2
Access 0.7 /2
Skills 1.2 /2
Use 1.3 /2
Innovation 1.1 /2
Core social indicators 0.7 /2
61 American Tower
Total score 34.6 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.4 /2
Use 0.7 /2
Innovation 0.9 /2
Core social indicators 0.8 /2
- Millicom
Total score 42.3 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 0.5 /2
Core social indicators 1.0 /2
63 PLDT
Total score 45.6 /100
Access 0.7 /2
Access 0.7 /2
Skills 1.3 /2
Use 1.4 /2
Innovation 0.7 /2
Core social indicators 0.4 /2
64 HPE
Total score 48.0 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.5 /2
Use 0.9 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
65 Bezeq
Total score 22.3 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.3 /2
Use 0.4 /2
Innovation 0.3 /2
Core social indicators 0.6 /2
- Telia
Total score 59.8 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.9 /2
Use 1.5 /2
Innovation 1.5 /2
Core social indicators 1.4 /2
67 Bharti Airtel
Total score 36.3 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.4 /2
Use 0.9 /2
Innovation 0.8 /2
Core social indicators 0.8 /2
- China Unicom
Total score 16.2 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.5 /2
Use 0.0 /2
Innovation 0.3 /2
Core social indicators 0.1 /2
- KDDI
Total score 49.5 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.7 /2
Use 1.4 /2
Innovation 1.2 /2
Core social indicators 1.0 /2
- Logitech
Total score 39.0 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.3 /2
Use 0.9 /2
Innovation 1.4 /2
Core social indicators 0.7 /2
- Mercado Libre
Total score 28.6 /100
Access 0.7 /2
Access 0.7 /2
Skills 0.7 /2
Use 0.4 /2
Innovation 0.6 /2
Core social indicators 0.5 /2