Total ranking

Rank per measurement area

Total score Access Skills Use Innovation Core social indicators

Filter per region

Filter per industry

Two hundred keystone digital companies were benchmarked across four measurement areas: access, skills, use and innovation. The results show that commitment and contribution towards digital inclusion is highly uneven across industries in the digital sector, measurement areas, and markets of operation. While a few leading companies comprehensively demonstrate best practices, most have yet to embrace digital inclusion as a core responsibility

Companies with corporate headquarters in thirty-nine economies are represented in the benchmark with a global footprint extending to almost the entire planet, either through subsidiaries, supply chains and countries where the products are bought and used. Companies have been classified into geographies for analytical purposes. Due to the large number of digital companies included from mainland China and the United States, they are shown separately.

The regional filter ‘other’ refers to Latin America and the Caribbean, Middle East, Pacific, Sub-Saharan Africa and Canada. Companies from Hong Kong and Taiwan have been classified in Asia due to the different legal environments they operate under.

Digital companies vary widely in their activities. Some manufacture equipment, some provide telecommunication services, some offer information technology (IT) or digitally-enabled services while others carry out two or more of these activities. Given the significant functional differences among digital companies, they have been classified into three industries:

  • hardware, consisting of the manufacture of digital goods such as end-user devices, network equipment and semiconductors
  • telecommunication services
  • software and IT services, consisting of software applications, data centres, cloud computing and platform services.

When companies provide diverse products, they are classified in the industry from which they derived the most revenues in the most recent accounting year.

Ranking overview

Ranking table

 Total score out of 100 Access out of 2 Skills out of 2 Use out of 2 Innovation out of 2 Core social indicators out of 2
1 Telefonica
Total score 85.2 /100
Access 1.5 /2
Skills 1.8 /2
Use 2.0 /2
Innovation 1.9 /2
Core social indicators 1.4 /2
Access 1.5 /2
Skills 1.8 /2
Use 2.0 /2
Innovation 1.9 /2
Core social indicators 1.4 /2
2 Orange
Total score 71.3 /100
Access 1.3 /2
Skills 1.4 /2
Use 1.2 /2
Innovation 1.9 /2
Core social indicators 1.4 /2
Access 1.3 /2
Skills 1.4 /2
Use 1.2 /2
Innovation 1.9 /2
Core social indicators 1.4 /2
3 Deutsche Telekom
Total score 67.5 /100
Access 0.9 /2
Skills 1.1 /2
Use 1.9 /2
Innovation 1.5 /2
Core social indicators 1.4 /2
Access 0.9 /2
Skills 1.1 /2
Use 1.9 /2
Innovation 1.5 /2
Core social indicators 1.4 /2
4 Apple
Total score 63.4 /100
Access 0.9 /2
Skills 1.3 /2
Use 1.5 /2
Innovation 1.5 /2
Core social indicators 1.2 /2
Access 0.9 /2
Skills 1.3 /2
Use 1.5 /2
Innovation 1.5 /2
Core social indicators 1.2 /2
5 Cisco
Total score 62.6 /100
Access 1.0 /2
Skills 1.0 /2
Use 1.2 /2
Innovation 1.8 /2
Core social indicators 1.2 /2
Access 1.0 /2
Skills 1.0 /2
Use 1.2 /2
Innovation 1.8 /2
Core social indicators 1.2 /2
- Microsoft
Total score 62.6 /100
Access 0.8 /2
Skills 1.0 /2
Use 1.4 /2
Innovation 1.9 /2
Core social indicators 1.2 /2
Access 0.8 /2
Skills 1.0 /2
Use 1.4 /2
Innovation 1.9 /2
Core social indicators 1.2 /2
7 Samsung
Total score 61.3 /100
Access 1.1 /2
Skills 1.3 /2
Use 1.2 /2
Innovation 1.4 /2
Core social indicators 1.1 /2
Access 1.1 /2
Skills 1.3 /2
Use 1.2 /2
Innovation 1.4 /2
Core social indicators 1.1 /2
8 Dell
Total score 61.2 /100
Access 1.3 /2
Skills 1.3 /2
Use 0.8 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
Access 1.3 /2
Skills 1.3 /2
Use 0.8 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
9 HP
Total score 61.1 /100
Access 1.1 /2
Skills 1.2 /2
Use 1.2 /2
Innovation 1.3 /2
Core social indicators 1.3 /2
Access 1.1 /2
Skills 1.2 /2
Use 1.2 /2
Innovation 1.3 /2
Core social indicators 1.3 /2
- Verizon
Total score 61.1 /100
Access 1.0 /2
Skills 1.1 /2
Use 1.5 /2
Innovation 1.4 /2
Core social indicators 1.2 /2
Access 1.0 /2
Skills 1.1 /2
Use 1.5 /2
Innovation 1.4 /2
Core social indicators 1.2 /2
11 Telstra
Total score 60.3 /100
Access 1.2 /2
Skills 1.1 /2
Use 1.1 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
Access 1.2 /2
Skills 1.1 /2
Use 1.1 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
12 Telia
Total score 59.8 /100
Access 0.7 /2
Skills 0.9 /2
Use 1.5 /2
Innovation 1.5 /2
Core social indicators 1.4 /2
Access 0.7 /2
Skills 0.9 /2
Use 1.5 /2
Innovation 1.5 /2
Core social indicators 1.4 /2
13 Telenor
Total score 56.1 /100
Access 1.0 /2
Skills 1.0 /2
Use 1.7 /2
Innovation 1.1 /2
Core social indicators 0.8 /2
Access 1.0 /2
Skills 1.0 /2
Use 1.7 /2
Innovation 1.1 /2
Core social indicators 0.8 /2
14 Singtel
Total score 55.2 /100
Access 1.4 /2
Skills 0.6 /2
Use 1.6 /2
Innovation 1.3 /2
Core social indicators 0.7 /2
Access 1.4 /2
Skills 0.6 /2
Use 1.6 /2
Innovation 1.3 /2
Core social indicators 0.7 /2
15 SK Telecom
Total score 55.1 /100
Access 1.2 /2
Skills 1.1 /2
Use 0.6 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
Access 1.2 /2
Skills 1.1 /2
Use 0.6 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
16 IBM
Total score 54.1 /100
Access 0.8 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 1.8 /2
Core social indicators 0.9 /2
Access 0.8 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 1.8 /2
Core social indicators 0.9 /2
17 Qualcomm
Total score 54.1 /100
Access 0.8 /2
Skills 1.1 /2
Use 0.9 /2
Innovation 1.6 /2
Core social indicators 1.0 /2
Access 0.8 /2
Skills 1.1 /2
Use 0.9 /2
Innovation 1.6 /2
Core social indicators 1.0 /2
18 AIS
Total score 53.4 /100
Access 0.9 /2
Skills 0.6 /2
Use 1.6 /2
Innovation 1.1 /2
Core social indicators 1.2 /2
Access 0.9 /2
Skills 0.6 /2
Use 1.6 /2
Innovation 1.1 /2
Core social indicators 1.2 /2
19 Ericsson
Total score 51.8 /100
Access 0.5 /2
Skills 1.1 /2
Use 0.8 /2
Innovation 1.5 /2
Core social indicators 1.3 /2
Access 0.5 /2
Skills 1.1 /2
Use 0.8 /2
Innovation 1.5 /2
Core social indicators 1.3 /2
- Vodafone
Total score 51.8 /100
Access 0.9 /2
Skills 0.7 /2
Use 1.5 /2
Innovation 1.2 /2
Core social indicators 0.8 /2
Access 0.9 /2
Skills 0.7 /2
Use 1.5 /2
Innovation 1.2 /2
Core social indicators 0.8 /2
21 Intel
Total score 51.6 /100
Access 1.0 /2
Skills 0.6 /2
Use 0.8 /2
Innovation 1.7 /2
Core social indicators 1.1 /2
Access 1.0 /2
Skills 0.6 /2
Use 0.8 /2
Innovation 1.7 /2
Core social indicators 1.1 /2
22 Axiata
Total score 51.4 /100
Access 1.2 /2
Skills 1.0 /2
Use 1.3 /2
Innovation 0.9 /2
Core social indicators 0.7 /2
Access 1.2 /2
Skills 1.0 /2
Use 1.3 /2
Innovation 0.9 /2
Core social indicators 0.7 /2
23 Zain
Total score 51.4 /100
Access 1.4 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 0.7 /2
Core social indicators 1.1 /2
Access 1.4 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 0.7 /2
Core social indicators 1.1 /2
24 Nokia
Total score 51.1 /100
Access 1.1 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 1.5 /2
Core social indicators 0.9 /2
Access 1.1 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 1.5 /2
Core social indicators 0.9 /2
25 PayPal
Total score 51.0 /100
Access 0.7 /2
Skills 0.9 /2
Use 1.0 /2
Innovation 1.6 /2
Core social indicators 0.9 /2
Access 0.7 /2
Skills 0.9 /2
Use 1.0 /2
Innovation 1.6 /2
Core social indicators 0.9 /2
26 Alphabet
Total score 50.3 /100
Access 1.0 /2
Skills 0.7 /2
Use 1.2 /2
Innovation 1.8 /2
Core social indicators 0.4 /2
Access 1.0 /2
Skills 0.7 /2
Use 1.2 /2
Innovation 1.8 /2
Core social indicators 0.4 /2
27 Meta
Total score 50.3 /100
Access 1.0 /2
Skills 0.8 /2
Use 1.0 /2
Innovation 1.2 /2
Core social indicators 1.1 /2
Access 1.0 /2
Skills 0.8 /2
Use 1.0 /2
Innovation 1.2 /2
Core social indicators 1.1 /2
28 Yandex
Total score 49.9 /100
Access 0.7 /2
Skills 1.2 /2
Use 1.3 /2
Innovation 1.1 /2
Core social indicators 0.7 /2
Access 0.7 /2
Skills 1.2 /2
Use 1.3 /2
Innovation 1.1 /2
Core social indicators 0.7 /2
29 Infosys
Total score 49.8 /100
Access 0.9 /2
Skills 1.1 /2
Use 1.2 /2
Innovation 1.2 /2
Core social indicators 0.8 /2
Access 0.9 /2
Skills 1.1 /2
Use 1.2 /2
Innovation 1.2 /2
Core social indicators 0.8 /2
30 BT
Total score 49.8 /100
Access 1.1 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 1.1 /2
Core social indicators 0.8 /2
Access 1.1 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 1.1 /2
Core social indicators 0.8 /2
31 Adobe
Total score 49.6 /100
Access 0.8 /2
Skills 0.8 /2
Use 1.5 /2
Innovation 1.3 /2
Core social indicators 0.6 /2
Access 0.8 /2
Skills 0.8 /2
Use 1.5 /2
Innovation 1.3 /2
Core social indicators 0.6 /2
32 Huawei
Total score 49.5 /100
Access 0.9 /2
Skills 1.1 /2
Use 1.2 /2
Innovation 1.4 /2
Core social indicators 0.3 /2
Access 0.9 /2
Skills 1.1 /2
Use 1.2 /2
Innovation 1.4 /2
Core social indicators 0.3 /2
33 KDDI
Total score 49.5 /100
Access 0.7 /2
Skills 0.7 /2
Use 1.4 /2
Innovation 1.2 /2
Core social indicators 1.0 /2
Access 0.7 /2
Skills 0.7 /2
Use 1.4 /2
Innovation 1.2 /2
Core social indicators 1.0 /2
34 NAVER
Total score 49.2 /100
Access 0.6 /2
Skills 1.3 /2
Use 1.1 /2
Innovation 1.3 /2
Core social indicators 0.7 /2
Access 0.6 /2
Skills 1.3 /2
Use 1.1 /2
Innovation 1.3 /2
Core social indicators 0.7 /2
35 Chunghwa Telecom
Total score 48.4 /100
Access 0.9 /2
Skills 0.4 /2
Use 1.5 /2
Innovation 1.0 /2
Core social indicators 1.0 /2
Access 0.9 /2
Skills 0.4 /2
Use 1.5 /2
Innovation 1.0 /2
Core social indicators 1.0 /2
36 HPE
Total score 48.0 /100
Access 0.7 /2
Skills 0.5 /2
Use 0.9 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
Access 0.7 /2
Skills 0.5 /2
Use 0.9 /2
Innovation 1.6 /2
Core social indicators 1.1 /2
37 Safaricom
Total score 47.6 /100
Access 1.0 /2
Skills 1.1 /2
Use 1.1 /2
Innovation 1.2 /2
Core social indicators 0.4 /2
Access 1.0 /2
Skills 1.1 /2
Use 1.1 /2
Innovation 1.2 /2
Core social indicators 0.4 /2
38 Telecom Italia
Total score 47.5 /100
Access 1.2 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 0.9 /2
Core social indicators 1.0 /2
Access 1.2 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 0.9 /2
Core social indicators 1.0 /2
39 BCE
Total score 47.2 /100
Access 0.9 /2
Skills 0.9 /2
Use 1.4 /2
Innovation 0.9 /2
Core social indicators 0.7 /2
Access 0.9 /2
Skills 0.9 /2
Use 1.4 /2
Innovation 0.9 /2
Core social indicators 0.7 /2
40 SoftBank
Total score 47.1 /100
Access 0.7 /2
Skills 0.8 /2
Use 1.3 /2
Innovation 1.3 /2
Core social indicators 0.7 /2
Access 0.7 /2
Skills 0.8 /2
Use 1.3 /2
Innovation 1.3 /2
Core social indicators 0.7 /2
41 MTN
Total score 46.9 /100
Access 1.1 /2
Skills 1.0 /2
Use 1.1 /2
Innovation 0.8 /2
Core social indicators 0.7 /2
Access 1.1 /2
Skills 1.0 /2
Use 1.1 /2
Innovation 0.8 /2
Core social indicators 0.7 /2
42 AT&T
Total score 46.1 /100
Access 1.0 /2
Skills 0.9 /2
Use 1.2 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
Access 1.0 /2
Skills 0.9 /2
Use 1.2 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
43 Globe
Total score 45.9 /100
Access 0.3 /2
Skills 1.1 /2
Use 1.7 /2
Innovation 0.8 /2
Core social indicators 0.7 /2
Access 0.3 /2
Skills 1.1 /2
Use 1.7 /2
Innovation 0.8 /2
Core social indicators 0.7 /2
44 Salesforce
Total score 45.9 /100
Access 1.0 /2
Skills 0.3 /2
Use 1.0 /2
Innovation 1.8 /2
Core social indicators 0.6 /2
Access 1.0 /2
Skills 0.3 /2
Use 1.0 /2
Innovation 1.8 /2
Core social indicators 0.6 /2
45 PLDT
Total score 45.6 /100
Access 0.7 /2
Skills 1.3 /2
Use 1.4 /2
Innovation 0.7 /2
Core social indicators 0.4 /2
Access 0.7 /2
Skills 1.3 /2
Use 1.4 /2
Innovation 0.7 /2
Core social indicators 0.4 /2
46 Spark
Total score 45.5 /100
Access 0.7 /2
Skills 1.1 /2
Use 1.5 /2
Innovation 0.7 /2
Core social indicators 0.6 /2
Access 0.7 /2
Skills 1.1 /2
Use 1.5 /2
Innovation 0.7 /2
Core social indicators 0.6 /2
47 KPN
Total score 45.4 /100
Access 0.7 /2
Skills 0.6 /2
Use 1.5 /2
Innovation 1.1 /2
Core social indicators 0.7 /2
Access 0.7 /2
Skills 0.6 /2
Use 1.5 /2
Innovation 1.1 /2
Core social indicators 0.7 /2
48 SAP
Total score 45.2 /100
Access 0.7 /2
Skills 1.1 /2
Use 0.8 /2
Innovation 1.3 /2
Core social indicators 0.8 /2
Access 0.7 /2
Skills 1.1 /2
Use 0.8 /2
Innovation 1.3 /2
Core social indicators 0.8 /2
49 Amazon
Total score 44.9 /100
Access 0.5 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 1.2 /2
Core social indicators 1.1 /2
Access 0.5 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 1.2 /2
Core social indicators 1.1 /2
50 Tata Communications
Total score 44.7 /100
Access 0.9 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 0.8 /2
Core social indicators 1.0 /2
Access 0.9 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 0.8 /2
Core social indicators 1.0 /2
51 Swisscom
Total score 44.4 /100
Access 1.0 /2
Skills 0.9 /2
Use 0.9 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
Access 1.0 /2
Skills 0.9 /2
Use 0.9 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
52 NTT
Total score 44.3 /100
Access 0.8 /2
Skills 0.6 /2
Use 1.1 /2
Innovation 1.2 /2
Core social indicators 0.7 /2
Access 0.8 /2
Skills 0.6 /2
Use 1.1 /2
Innovation 1.2 /2
Core social indicators 0.7 /2
53 Baidu
Total score 43.8 /100
Access 0.7 /2
Skills 0.4 /2
Use 1.2 /2
Innovation 1.6 /2
Core social indicators 0.6 /2
Access 0.7 /2
Skills 0.4 /2
Use 1.2 /2
Innovation 1.6 /2
Core social indicators 0.6 /2
54 Capgemini
Total score 43.6 /100
Access 0.9 /2
Skills 0.9 /2
Use 0.9 /2
Innovation 1.0 /2
Core social indicators 0.6 /2
Access 0.9 /2
Skills 0.9 /2
Use 0.9 /2
Innovation 1.0 /2
Core social indicators 0.6 /2
55 SONY
Total score 42.8 /100
Access 0.9 /2
Skills 0.4 /2
Use 0.7 /2
Innovation 1.4 /2
Core social indicators 0.8 /2
Access 0.9 /2
Skills 0.4 /2
Use 0.7 /2
Innovation 1.4 /2
Core social indicators 0.8 /2
56 NXP
Total score 42.5 /100
Access 0.4 /2
Skills 0.3 /2
Use 1.2 /2
Innovation 1.2 /2
Core social indicators 1.1 /2
Access 0.4 /2
Skills 0.3 /2
Use 1.2 /2
Innovation 1.2 /2
Core social indicators 1.1 /2
57 Millicom
Total score 42.3 /100
Access 0.7 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 0.5 /2
Core social indicators 1.0 /2
Access 0.7 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 0.5 /2
Core social indicators 1.0 /2
58 Elisa
Total score 42.1 /100
Access 0.9 /2
Skills 0.4 /2
Use 1.2 /2
Innovation 1.1 /2
Core social indicators 0.6 /2
Access 0.9 /2
Skills 0.4 /2
Use 1.2 /2
Innovation 1.1 /2
Core social indicators 0.6 /2
59 OTE
Total score 42.1 /100
Access 0.6 /2
Skills 0.8 /2
Use 1.3 /2
Innovation 0.7 /2
Core social indicators 0.8 /2
Access 0.6 /2
Skills 0.8 /2
Use 1.3 /2
Innovation 0.7 /2
Core social indicators 0.8 /2
60 Naspers
Total score 42.0 /100
Access 0.3 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 1.2 /2
Core social indicators 0.8 /2
Access 0.3 /2
Skills 0.9 /2
Use 1.1 /2
Innovation 1.2 /2
Core social indicators 0.8 /2
- Panasonic Group
Total score 42.0 /100
Access 0.8 /2
Skills 1.0 /2
Use 0.7 /2
Innovation 1.3 /2
Core social indicators 0.5 /2
Access 0.8 /2
Skills 1.0 /2
Use 0.7 /2
Innovation 1.3 /2
Core social indicators 0.5 /2
62 HCL
Total score 41.6 /100
Access 0.9 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
Access 0.9 /2
Skills 0.9 /2
Use 0.8 /2
Innovation 1.2 /2
Core social indicators 0.5 /2
63 LG Electronics
Total score 41.4 /100
Access 1.1 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 0.8 /2
Core social indicators 0.6 /2
Access 1.1 /2
Skills 0.7 /2
Use 1.0 /2
Innovation 0.8 /2
Core social indicators 0.6 /2
64 Acer
Total score 41.3 /100
Access