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Access is the first of the four measurement areas, and in many ways the most fundamental: without access to digital technology, users cannot begin to develop digital skills, use digital platforms, or partake in digital innovations. As our world grows increasingly connected, those that are unconnected are at risk of being left behind. This fact is especially clear after the wake of the Covid-19 pandemic: as physical restrictions set in across the globe, those without access cannot acquire information, access healthcare, make payments, or receive education.

This measurement area covers to what extent companies are striving to bridge the digital divide, and cover universal access to digital technologies, digital opportunities for women and girls, accessibility for users with disabilities, and economic value distribution.

Ranking overview

100 companies

Total score out of 2 Access out of 2 Skills out of 2 Use out of 2 Innovation out of 2
1 Telstra
Total score 1.73 /2
Access 1.81 /2
Access 1.81 /2
Skills 1.75 /2
Use 1.59 /2
Innovation 1.75 /2
2 NTT
Total score 1.32 /2
Access 1.69 /2
Access 1.69 /2
Skills 0.69 /2
Use 1.16 /2
Innovation 1.75 /2
3 Orange
Total score 1.59 /2
Access 1.63 /2
Access 1.63 /2
Skills 1.44 /2
Use 1.34 /2
Innovation 1.94 /2
- Telefónica
Total score 1.62 /2
Access 1.63 /2
Access 1.63 /2
Skills 1.31 /2
Use 1.72 /2
Innovation 1.81 /2
5 PLDT
Total score 1.52 /2
Access 1.43 /2
Access 1.43 /2
Skills 1.75 /2
Use 1.44 /2
Innovation 1.47 /2
6 Nokia
Total score 1.51 /2
Access 1.34 /2
Access 1.34 /2
Skills 1.75 /2
Use 1.13 /2
Innovation 1.81 /2
7 Lenovo
Total score 0.81 /2
Access 1.33 /2
Access 1.33 /2
Skills 0.31 /2
Use 0.78 /2
Innovation 0.81 /2
8 Telenor
Total score 1.21 /2
Access 1.31 /2
Access 1.31 /2
Skills 0.63 /2
Use 1.44 /2
Innovation 1.47 /2
9 Deutsche Telekom
Total score 1.37 /2
Access 1.28 /2
Access 1.28 /2
Skills 0.81 /2
Use 1.59 /2
Innovation 1.81 /2
10 Alphabet
Total score 1.29 /2
Access 1.26 /2
Access 1.26 /2
Skills 1.13 /2
Use 1.09 /2
Innovation 1.69 /2
11 Vodafone
Total score 1.27 /2
Access 1.25 /2
Access 1.25 /2
Skills 0.81 /2
Use 1.56 /2
Innovation 1.44 /2
12 AT&T
Total score 1.06 /2
Access 1.19 /2
Access 1.19 /2
Skills 0.56 /2
Use 1.22 /2
Innovation 1.28 /2
- Comcast
Total score 1.11 /2
Access 1.19 /2
Access 1.19 /2
Skills 1.38 /2
Use 0.88 /2
Innovation 0.97 /2
14 Rogers
Total score 0.60 /2
Access 1.16 /2
Access 1.16 /2
Skills 0.13 /2
Use 0.84 /2
Innovation 0.28 /2
15 Verizon
Total score 1.29 /2
Access 1.14 /2
Access 1.14 /2
Skills 1.00 /2
Use 1.59 /2
Innovation 1.44 /2
16 América Móvil
Total score 1.00 /2
Access 1.10 /2
Access 1.10 /2
Skills 1.00 /2
Use 0.94 /2
Innovation 0.97 /2
17 Microsoft
Total score 1.17 /2
Access 1.09 /2
Access 1.09 /2
Skills 0.56 /2
Use 1.09 /2
Innovation 1.94 /2
- Safaricom
Total score 0.98 /2
Access 1.09 /2
Access 1.09 /2
Skills 0.81 /2
Use 0.97 /2
Innovation 1.03 /2
- Salesforce
Total score 1.02 /2
Access 1.09 /2
Access 1.09 /2
Skills 0.31 /2
Use 0.94 /2
Innovation 1.75 /2
- Samsung
Total score 1.30 /2
Access 1.09 /2
Access 1.09 /2
Skills 1.19 /2
Use 1.09 /2
Innovation 1.81 /2
- Telecom Italia
Total score 1.19 /2
Access 1.09 /2
Access 1.09 /2
Skills 0.56 /2
Use 1.59 /2
Innovation 1.53 /2
22 Dell
Total score 1.06 /2
Access 1.08 /2
Access 1.08 /2
Skills 1.00 /2
Use 0.66 /2
Innovation 1.50 /2
23 Singtel
Total score 0.93 /2
Access 1.05 /2
Access 1.05 /2
Skills 0.38 /2
Use 1.31 /2
Innovation 0.97 /2
24 HP
Total score 1.32 /2
Access 1.00 /2
Access 1.00 /2
Skills 1.38 /2
Use 1.25 /2
Innovation 1.63 /2
25 Axiata
Total score 0.97 /2
Access 0.98 /2
Access 0.98 /2
Skills 1.06 /2
Use 0.91 /2
Innovation 0.91 /2
26 VEON
Total score 0.87 /2
Access 0.96 /2
Access 0.96 /2
Skills 1.19 /2
Use 0.41 /2
Innovation 0.91 /2
27 Millicom
Total score 1.17 /2
Access 0.95 /2
Access 0.95 /2
Skills 1.75 /2
Use 1.06 /2
Innovation 0.91 /2
28 Apple
Total score 1.23 /2
Access 0.90 /2
Access 0.90 /2
Skills 1.38 /2
Use 1.44 /2
Innovation 1.19 /2
29 Oracle
Total score 0.96 /2
Access 0.89 /2
Access 0.89 /2
Skills 0.81 /2
Use 0.56 /2
Innovation 1.56 /2
- Xiaomi
Total score 0.67 /2
Access 0.89 /2
Access 0.89 /2
Skills 0.38 /2
Use 0.75 /2
Innovation 0.66 /2
31 Cisco
Total score 1.47 /2
Access 0.84 /2
Access 0.84 /2
Skills 1.56 /2
Use 1.59 /2
Innovation 1.88 /2
- SoftBank
Total score 0.81 /2
Access 0.84 /2
Access 0.84 /2
Skills 0.75 /2
Use 0.63 /2
Innovation 1.03 /2
33 Adobe
Total score 0.89 /2
Access 0.83 /2
Access 0.83 /2
Skills 0.19 /2
Use 0.97 /2
Innovation 1.56 /2
34 Tata Communications
Total score 0.88 /2
Access 0.81 /2
Access 0.81 /2
Skills 1.19 /2
Use 1.00 /2
Innovation 0.53 /2
35 SK Telecom
Total score 0.79 /2
Access 0.80 /2
Access 0.80 /2
Skills 0.38 /2
Use 0.63 /2
Innovation 1.34 /2
36 MTN
Total score 0.80 /2
Access 0.76 /2
Access 0.76 /2
Skills 0.56 /2
Use 0.97 /2
Innovation 0.91 /2
37 NVIDIA
Total score 1.06 /2
Access 0.75 /2
Access 0.75 /2
Skills 0.69 /2
Use 1.09 /2
Innovation 1.69 /2
- Telia
Total score 1.16 /2
Access 0.75 /2
Access 0.75 /2
Skills 0.81 /2
Use 1.66 /2
Innovation 1.41 /2
39 Intel
Total score 1.05 /2
Access 0.74 /2
Access 0.74 /2
Skills 1.06 /2
Use 0.94 /2
Innovation 1.44 /2
40 China Mobile
Total score 0.58 /2
Access 0.73 /2
Access 0.73 /2
Skills 0.38 /2
Use 0.50 /2
Innovation 0.72 /2
41 Alibaba
Total score 0.61 /2
Access 0.71 /2
Access 0.71 /2
Skills 0.44 /2
Use 0.56 /2
Innovation 0.72 /2
42 Booking Holdings
Total score 0.36 /2
Access 0.69 /2
Access 0.69 /2
Skills 0.00 /2
Use 0.34 /2
Innovation 0.41 /2
43 Türk Telekom
Total score 1.06 /2
Access 0.68 /2
Access 0.68 /2
Skills 1.44 /2
Use 0.94 /2
Innovation 1.16 /2
44 Baidu
Total score 0.84 /2
Access 0.66 /2
Access 0.66 /2
Skills 0.69 /2
Use 0.63 /2
Innovation 1.38 /2
- Grab
Total score 0.42 /2
Access 0.66 /2
Access 0.66 /2
Skills 0.25 /2
Use 0.19 /2
Innovation 0.59 /2
- IBM
Total score 0.87 /2
Access 0.66 /2
Access 0.66 /2
Skills 0.31 /2
Use 1.13 /2
Innovation 1.38 /2
47 CenturyLink
Total score 0.41 /2
Access 0.59 /2
Access 0.59 /2
Skills 0.50 /2
Use 0.41 /2
Innovation 0.13 /2
- KDDI
Total score 0.85 /2
Access 0.59 /2
Access 0.59 /2
Skills 0.69 /2
Use 0.94 /2
Innovation 1.16 /2
49 AMD
Total score 0.73 /2
Access 0.56 /2
Access 0.56 /2
Skills 0.38 /2
Use 0.66 /2
Innovation 1.31 /2
- Mercado Libre
Total score 0.68 /2
Access 0.56 /2
Access 0.56 /2
Skills 0.50 /2
Use 0.53 /2
Innovation 1.13 /2
51 China Unicom
Total score 0.29 /2
Access 0.54 /2
Access 0.54 /2
Skills 0.19 /2
Use 0.13 /2
Innovation 0.31 /2
52 PCCW
Total score 0.41 /2
Access 0.53 /2
Access 0.53 /2
Skills 0.31 /2
Use 0.72 /2
Innovation 0.09 /2
- TSMC
Total score 0.60 /2
Access 0.53 /2
Access 0.53 /2
Skills 0.69 /2
Use 0.63 /2
Innovation 0.56 /2
54 Huawei
Total score 0.97 /2
Access 0.51 /2
Access 0.51 /2
Skills 1.00 /2
Use 1.16 /2
Innovation 1.22 /2
- Qualcomm
Total score 1.11 /2
Access 0.51 /2
Access 0.51 /2
Skills 1.56 /2
Use 0.88 /2
Innovation 1.50 /2
56 SAP
Total score 0.93 /2
Access 0.50 /2
Access 0.50 /2
Skills 0.75 /2
Use 0.66 /2
Innovation 1.81 /2
- Uber
Total score 0.35 /2
Access 0.50 /2
Access 0.50 /2
Skills 0.25 /2
Use 0.31 /2
Innovation 0.34 /2
58 Equinix
Total score 0.85 /2
Access 0.49 /2
Access 0.49 /2
Skills 0.88 /2
Use 1.13 /2
Innovation 0.91 /2
59 SK hynix
Total score 0.54 /2
Access 0.48 /2
Access 0.48 /2
Skills 0.44 /2
Use 0.47 /2
Innovation 0.75 /2
60 MTS
Total score 0.68 /2
Access 0.45 /2
Access 0.45 /2
Skills 0.69 /2
Use 0.28 /2
Innovation 1.28 /2
- PayPal
Total score 0.68 /2
Access 0.45 /2
Access 0.45 /2
Skills 0.00 /2
Use 0.94 /2
Innovation 1.31 /2
62 eBay
Total score 0.69 /2
Access 0.43 /2
Access 0.43 /2
Skills 0.31 /2
Use 1.00 /2
Innovation 1.00 /2
63 Ooredoo
Total score 0.41 /2
Access 0.38 /2
Access 0.38 /2
Skills 0.31 /2
Use 0.19 /2
Innovation 0.75 /2
64 Bharti Airtel
Total score 0.43 /2
Access 0.36 /2
Access 0.36 /2
Skills 0.56 /2
Use 0.28 /2
Innovation 0.53 /2
- Citrix
Total score 0.35 /2
Access 0.36 /2
Access 0.36 /2
Skills 0.00 /2
Use 0.56 /2
Innovation 0.47 /2
- Ericsson
Total score 1.00 /2
Access 0.36 /2
Access 0.36 /2
Skills 0.88 /2
Use 0.94 /2
Innovation 1.81 /2
- Infosys
Total score 0.56 /2
Access 0.36 /2
Access 0.36 /2
Skills 0.31 /2
Use 0.91 /2
Innovation 0.66 /2
68 Airbnb
Total score 0.29 /2
Access 0.35 /2
Access 0.35 /2
Skills 0.38 /2
Use 0.25 /2
Innovation 0.16 /2
- Telkom Indonesia
Total score 0.41 /2
Access 0.35 /2
Access 0.35 /2
Skills 0.38 /2
Use 0.31 /2
Innovation 0.59 /2
70 Tencent
Total score 0.49 /2
Access 0.30 /2
Access 0.30 /2
Skills 0.13 /2
Use 0.53 /2
Innovation 1.00 /2
71 Facebook
Total score 0.53 /2
Access 0.26 /2
Access 0.26 /2
Skills 0.25 /2
Use 0.69 /2
Innovation 0.91 /2
72 China Telecom
Total score 0.20 /2
Access 0.25 /2
Access 0.25 /2
Skills 0.00 /2
Use 0.31 /2
Innovation 0.22 /2
73 Spotify
Total score 0.43 /2
Access 0.23 /2
Access 0.23 /2
Skills 0.31 /2
Use 0.44 /2
Innovation 0.75 /2
74 Jumia
Total score 0.16 /2
Access 0.19 /2
Access 0.19 /2
Skills 0.00 /2
Use 0.13 /2
Innovation 0.31 /2
75 Amazon
Total score 0.61 /2
Access 0.16 /2
Access 0.16 /2
Skills 0.31 /2
Use 0.50 /2
Innovation 1.47 /2
- Etisalat
Total score 0.41 /2
Access 0.16 /2
Access 0.16 /2
Skills 0.19 /2
Use 0.75 /2
Innovation 0.53 /2
77 Netflix
Total score 0.25 /2
Access 0.15 /2
Access 0.15 /2
Skills 0.00 /2
Use 0.50 /2
Innovation 0.34 /2
78 Broadcom
Total score 0.29 /2
Access 0.13 /2
Access 0.13 /2
Skills 0.38 /2
Use 0.22 /2
Innovation 0.44 /2
- Texas Instruments
Total score 0.51 /2
Access 0.13 /2
Access 0.13 /2
Skills 0.75 /2
Use 0.53 /2
Innovation 0.63 /2
- ZTE
Total score 0.54 /2
Access 0