Millicom

Through its Conectadas (Connected) programme, Millicom provides a leading example of support for digital inclusivity for women. The programme not only teaches women in Latin America the basics of using the internet, but also shows them how they can use it to enhance their livelihood. The company has data on economic value distribution among key stakeholders.

Millicom is one of the few digital companies to have initiatives across all skills levels as well as school connectivity. In Latin America, it supports skills development in digital literacy, using digital technologies to enhance livelihoods and coding. Millicom has also connected more than 1,400 schools in Latin America to the internet. The company provides supporting data on its contributions and the beneficiaries of its activities this area.

The company shows high-level responsibility for cybersecurity, following best practice in this area. It also discloses information on reportable data breaches and publishes a report on government requests for personal information. Millicom is a leader in child protection initiatives. It shows strong commitment to online safety for children, reflecting this in its code of conduct, which specifically refers to UNICEF’s Children’s Rights and Business Principles. The company also established a partnership with UNICEF to co-develop a Mobile Operator Child Rights Self-Impact Assessment Tool, which mobile operators can use to evaluate how their operations affect children and to develop appropriate remedies. Millicom also publishes indicators on child protection, making it a leader among digital companies.

Millicom supports universities’ sustainability research, particularly into the effects of digital technologies on children. It also assists start-ups through events and competitions.

The company is working on making its workplaces more inclusive for people with disabilities, but evidence is lacking on how it makes its services accessible for users with disabilities. Millicom has an opportunity to solicit feedback from its employees with disabilities and other stakeholders on how to make its services more accessible. The company could also demonstrate how the economic value it creates is distributed among stakeholders in the countries in which it operates.

Millicom has an opportunity to participate in third-party assessments to better understand the effects of its skills initiatives and share the results with the wider digital community.

The company has an opportunity to modify its group privacy policy, including providing clarity on types of third parties the company shares data with and whether users can obtain a copy of the information the company holds about them.

Millicom could demonstrate backing for open source and standards through a high-level commitment, participation in relevant organisations and other collaboration. The company could also demonstrate its support for diversity by reporting on the number of women employed in technical roles and providing specific details about its approach to ethics in research activities.