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SAP

SAP was founded in 1972 in Germany and today has offices in 130 countries. Originally known for enterprise resource planning software, the company is now a market leader in end-to-end enterprise application software, database, analytics and intelligent technologies. It has more than 200 million users worldwide and 440,000 individual business customers.

Summary

SAP’s strongest measurement area is innovation due to its membership in open standards organisations, support for the tech innovation ecosystem and being one of the few digital companies with ethical guidelines for Artificial Intelligence. In the skills measurement area, the company has implemented a programme in partnership with UNESCO that teaches coding to young people in 37 African countries. SAP demonstrates leading practice in the area of use with its senior–level cybersecurity oversight, and in how it monitors, remedies and reports cybersecurity incidents. Under access, SAP incorporates international guidelines in developing features that support users with disabilities. It also provides detailed disclosure on its direct economic impact. The company publishes annual integrated reports in accordance with international standards where there is an opportunity to expand coverage on activities related to digital inclusion.

Ranking position: #34 /100
Total score: 0.93 /2

Measurement area	Score (0-2)	Rank (0-100)
Access	0.50 /2	#56
Skills	0.75 /2	#30
Use	0.66 /2	#55
Innovation	1.81 /2	#4

Access: SAP supports accessibility through its design guidelines that incorporate international standards. For example, it has product features such as screen readers for users with visual impairments. It also discloses the number of employees with disabilities.
Skills: SAP works with non-profit organisations on Code Unnati, teaching digital literacy to adolescents and children in India. SAP partners with UNESCO on Africa Code Week, which teaches computer programming to young people in 37 African countries.
Use: The company follows leading practices by disclosing its senior management of cybersecurity, and how it monitors, responds to and reports on security incidents.
Innovation: SAP supports open innovation by participating in standards organisations and sharing source code. The company also assists the tech innovation ecosystem through its venture capital fund and Foundries, its network of start-up accelerators, in several cities throughout the world. It supports ventures working on the United Nations Sustainable Development Goals and hosts a coding event to support research on climate change. SAP has developed principles that outline its approach to artificial intelligence (AI) and created an AI Ethics Steering Committee.

Access: There is a lack of evidence of SAP programmes that support universal access to digital technologies and digital inclusion for women and girls. Additionally, the company has an opportunity to disclose its indirect economic impact.
Skills: SAP could enhance reporting metrics for its digital skills initiatives. The company could arrange third–party impact evaluations for its programmes and consider supporting school connectivity.
Use: As a digital company, SAP should demonstrate support for child online safety through a high-level commitment.
Innovation: SAP should report on the percentage of women working in research and development.

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2021
2023

More about the company

Headquarters: Waldorf, Germany
Ownership structure: Publicly listed
Fiscal year: Ends 31 December
Group revenue: US$30,845 million
Group employees: 100,330 (FY2019)
Website: https://www.sap.com

SAP

Leading practices

Access

Skills

Use

Innovation

Risks and opportunities