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Twitter

Twitter is a free, ad-sponsored microblogging platform used by heads of state, governments, businesses, celebrities and others as a communication tool. The service, which was founded in 2006, is available in more than 40 languages. Headquartered in San Francisco, Twitter has a global presence, with more than 35 offices in various countries and 152 million active daily users at the end of 2019.

Ranking position: #67 /100
Total score: 0.42 /2

Measurement area	Score (0-2)	Rank (0-100)
Access	0.00 /2	#90
Skills	0.19 /2	#75
Use	0.72 /2	#51
Innovation	0.78 /2	#57

Access: No evidence was found of leading practices in this area.
Skills: Twitter’s ImpactNest supports young people in Ireland, providing them with computer literacy training to enhance their job skills.
Use: The company follows best practice by allowing users to download a copy of their user information in machine-readable formats. Another best practice is its publication of government requests for user information. Twitter supports child digital safety through its zero tolerance policy for child online sexual exploitation and its reporting mechanisms. It also partners with third parties, including the Internet Watch Foundation, on child safety.
Innovation: Twitter shows strong support for open innovation through its open source projects. The company also shares its data sets with researchers and partners with the United Nations in this area. It supports social entrepreneur start-ups in Ireland and reports on the number of women it employs in technical roles.

Access: While Twitter’s ad-sponsored product is free, no evidence was found of initiatives to expand access to digital technologies for members of vulnerable groups. Similarly, no evidence was found that the company significantly contributes to digital inclusion for women and girls or to accessibility for people with disabilities. Twitter has an opportunity to support those areas. The company should also report how the economic value it generates is distributed among its stakeholders.
Skills: Twitter could better demonstrate how it supports digital skills development and school connectivity.
Use: No evidence was found of how Twitter assigns senior-level oversight and accountability for cybersecurity, or how it monitors, remedies and reports on cybersecurity incidents. The company has an opportunity to enhance reporting in this area to increase trust among its stakeholders. Twitter should also consider a high-level commitment to child online protection.
Innovation: Twitter could consider enhancing its support for the tech innovation ecosystem. The company could also enhance transparency about its research and development activities, including how it applies ethical considerations, especially in the area of artificial intelligence.

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More about the company

Headquarters: San Francisco, CA, USA
Ownership structure: Publicly listed
Fiscal year: Ends 31 December
Group revenue: US$3,459 million (FY2019)
Ownership structure: 4,900 (FY2019)
Website: https://twitter.com

Twitter

Leading practices

Access

Skills

Use

Innovation

Risks and opportunities