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Uber

Uber is an app-based ride-sharing and food delivery company that was founded in 2009. The company had 111 million monthly active users and generated 7 billion trips in 2019, the year it was publicly listed. The company’s services are available in 69 countries.

Summary

Uber lags in digital inclusion, partly due to a lack of disclosure. The company follows some good practices across measurement areas, such as including accessibility features in its products for people with disabilities. The company also supports teaching coding skills to ethnic minorities, discloses government requests for personal information and shares source code. There are opportunities to support additional initiatives for access and skills, disclose information security processes and explain guidelines used for the ethical use of artificial intelligence. The company should consider enhancing its environmental, social and governance reporting, and align it with international standards to better highlight activities related to digital inclusion.

Ranking position: #78 /100
Total score: 0.35 /2

Measurement area	Score (0-2)	Rank (0-100)
Access	0.50 /2	#56
Skills	0.25 /2	#72
Use	0.31 /2	#80
Innovation	0.34 /2	#78

Access: Uber works with various organisations, including the National Association of the Deaf in the United States, to develop accessibility features for their app. An example is notifications informing passengers that their driver has a hearing disability and asking them to communicate via messaging.
Skills: Uber supports a programme to teach coding skills to ethnic minorities in the United States.
Use: Uber follows industry best practice by providing a report on government requests for user information.
Innovation: Uber supports open innovation by sharing open source code and demonstrates support for inclusive innovation by reporting the proportion of women it employs in technical roles.

Access: There is an opportunity for Uber to support digital opportunities for women and girls as well as initiatives that enhance digital access. The company could disclose the number of employees with disabilities and steps taken to create an inclusive workplace for them. Uber should also report on how the economic value it creates is distributed among its stakeholders, in line with international standards.
Skills: There is an opportunity for Uber to support digital skills development and school connectivity more widely among vulnerable and under–represented groups and to increase transparency about existing programme.
Use: Uber should demonstrate how it assigns oversight and accountability for cybersecurity and monitors, remedies and reports security incidents. As a digital company, Uber has an opportunity to make a high-level commitment to child online protection.
Innovation: There are opportunities for Uber to support the technology start-up ecosystem and research related to sustainable development. The company could also disclose how it considers ethics in its research and development activities.

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2021
2023

More about the company

Headquarters: San Francisco, CA, USA
Ownership structure: Publicly listed
Fiscal year: Ends December 31
Group revenue: US$14,147 million (FY2019)
Group employees: 26,900 (FY2019)
Website: https://www.uber.com/

Uber

Leading practices

Access

Skills

Use

Innovation

Risks and opportunities