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Airbnb

Founded in 2008, Airbnb is a privately held company that specialises in short-term home-sharing and other travel-related services via its online platform. The company offered millions of listings in more than 220 countries and over 100,000 cities in 2019.

Summary

As a private company, Airbnb discloses very little information relevant for assessing its digital inclusion performance. The company does take steps towards making its products more accessible to users with disabilities. It also offers inclusive workplace features for employees with disabilities and, like many American companies, reports on law enforcement requests for personal information and the number of women it employs in technical roles. Information can also be gleaned from its privacy policy. Additionally, the company has some skills programmes in developing countries to teach people how to use its products. However, very little evidence could be found in relation to other aspects of the benchmark. Airbnb has an opportunity to be more transparent about how it supports digital inclusion. In line with the practices of leading companies, Airbnb should consider regularly publishing economic, environmental, social and governance reports that align with international standards.

Ranking position: #83 /100
Total score: 0.29 /2

Measurement area	Score (0-2)	Rank (0-100)
Access	0.35 /2	#68
Skills	0.38 /2	#52
Use	0.25 /2	#87
Innovation	0.16 /2	#91

Access: Airbnb makes its services more accessible by requiring hosts to provide photos of accessibility features in their listing. It also cooperates with disability advocacy organisations and has an internal support group for workers with disabilities.
Skills: The Airbnb Africa Academy provides training and tools that entrepreneurs can use to create home-sharing listings.
Use: Since 2016, Airbnb has been publishing a transparency report that includes the number of requests for user information received from government agencies around the world.
Innovation: Airbnb reports on the number of women employed in technical roles and supports open source technologies through a company GitHub page.

Access: Little evidence was found of Airbnb’s contribution to making digital technologies available and affordable for underserved populations. The company has an opportunity to support digital opportunities for women and girls and to report on how it distributes economic value among its stakeholders.
Skills: No evidence was found that Airbnb supports basic and advanced digital skills training or school connectivity. The company has an opportunity to support these areas and to report additional details about its existing entrepreneurial skills initiatives.
Use: Little evidence could be found of Airbnb making digital technologies safe and secure. The company has an opportunity to demonstrate how it assigns senior-level oversight for cybersecurity and how it monitors, remedies and reports cybersecurity incidents. It could provide more details of the type of user information it shares with third parties and the rights of users to obtain the information the company holds about them. Airbnb should also make a high-level commitment towards child online safety.
Innovation: Little evidence could be found of activities relating to inclusive and ethical innovation. Airbnb has an opportunity to report on initiatives in this area.

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2021
2023

More about the company

Headquarters: San Francisco, CA, USA
Ownership structure: Private
Website: https://www.airbnb.com

Airbnb

Leading practices

Access

Skills

Use

Innovation

Risks and opportunities