Salesforce

Salesforce has recently joined other companies making a high-level commitment to promote disability issues. The company reports on the number of employees with disabilities, shows evidence of making its workplaces accessible to those with disabilities, and solicits feedback on accessibility strategies.

The company supports expanded access to computer science in middle schools by donating to local school districts in California.

Salesforce follows industry norms for cybersecurity oversight, and monitoring and responding to security incidents.

The company demonstrates leadership in inclusive and ethical research and development (R&D) through its commitment to open source, support for start-ups and consideration of ethics in R&D and AI. It has venture capital investments in companies in a variety of stages, sectors and geographies. Further, the company established an Office of Ethical and Humane Use of Technology and its role includes supporting safe and inclusive AI.

No evidence was found of Salesforce activities contributing to digital technology access. In addition, the company does not clearly report how it distributes value creation among its stakeholders.

Salesforce has an opportunity to develop initiatives supporting digital skills training and enhancing school connectivity.

Salesforce has security guidance for companies that use its products, but it is less transparent about its internal security management, including senior-level cybersecurity oversight, and monitoring and reporting on security incidents. The company could enhance its privacy policy by reporting on government requests for personal information and providing clarity about the ability of users to obtain a copy of their data in a structured file format. It has an opportunity to make a high-level pledge on child online safety.

Salesforce demonstrates strong support for open, ethical and inclusive innovation. One area for improvement is supporting research on sustainability topics and assisting social entrepreneurship. While the company has indicated support for safe AI, it should disclose the guidelines it follows.