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JD.com

JD.com is a leading e-commerce company that has been operating since 2004. It is the largest retailer in China, both online and offline, with 362 million active customers in 2019. The company also handles fulfilment and delivery through subsidiary JD Logistics.

Ranking position: #82 /100
Total score: 0.30 /2

Measurement area	Score (0-2)	Rank (0-100)
Access	0.00 /2	#90
Skills	0.31 /2	#60
Use	0.06 /2	#98
Innovation	0.84 /2	#55

Access: No evidence was found of leading practices in this area.
Skills: No evidence was found of leading practices in this area.
Use: No evidence was found of leading practices in this area.
Innovation: No evidence was found of leading practices in this area.

Access: No evidence was found of company initiatives supporting universal access, digital opportunities for women and girls, or accessibility for users with disabilities. Additionally, the company does not report its economic value creation and distribution among stakeholders. JD.com has an opportunity to enhance its support and reporting in these areas.
Skills: JD.com has an opportunity to support initiatives for a range of digital skills training, ranging from basic to technical, and to improve school connectivity.
Use: The company has an opportunity to improve disclosure of its cybersecurity practices. This includes providing evidence of high-level responsibility for managing cybersecurity, and how it monitors, responds to and reports on security incidents. JD.com also has an opportunity to support child online protection.
Innovation: JD.com has an opportunity to support open and inclusive innovation. This includes contributing to open source initiatives, widening support for the tech start-up ecosystem, sharing data sets for sustainability research, and demonstrating inclusive and ethical practices in its research and development.

See results for

2021
2023

More about the company

Headquarters: Beijing, China
Locations: Download overview
Ownership structure: Publicly listed
Fiscal year: Ending 31 December
Group revenue: US$83,488 million (FY2019)
Group employees: 227,730 (FY2019)
Website: https://global.jd.com

JD.com

Leading practices

Access

Skills

Use

Innovation

Risks and opportunities