Spotify’s Sound Up programme is an example of a company using its expertise for digital skills training. The programme provides training and support to enable women of colour and other under-represented groups in Australia, Brazil, Germany, Ireland, Sweden, the United Kingdom and the United States to develop podcasts.
Spotify supports open source and provides developers with tools to use its code. It also makes podcasting big data sets available for research. The company demonstrates practices relating to diverse and ethical innovation. For instance, Spotify is one of few companies to report on the number of women employees engaged in R&D, and it develops tools to minimise algorithmic bias in its research.
While Spotify provides free ad-sponsored access to its music streaming service, there is no evidence of the company more widely supporting digital access. Information about accessibility initiatives for users with disabilities and the employment of people with disabilities is lacking. The company should report on how its economic value is distributed among its stakeholders. Considering its influence on the music ecosystem, it should also calculate its indirect impacts.
Spotify does not disclose information on its senior-level oversight and accountability for cybersecurity. In addition, it is less transparent than other digital companies about how it monitors and remedies cybersecurity incidents and how it helps to mitigate digital risks and harms for children.