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China Mobile

Incorporated in 1997, China Mobile is a leading telecommunications service provider in China. The company’s ultimate controlling shareholder is the state-owned China Mobile Communications Group. China Mobile is the world’s largest mobile and wireline broadband operator in the world, serving 950 million mobile customers and 187 million wireline broadband customers in 2019. China Mobile International supports the company’s international backbone with a presence in 36 countries.

Summary

China Mobile is the best performing telecommunications operator from China in the benchmark. It contributes to digital inclusion across all areas covered by the benchmark, but the lack of evidence and detailed reporting on existing initiatives affect the company’s score overall. China Mobile demonstrates strong practices in supporting school connectivity and open innovation, but lags other companies in the benchmark in its support for digital skills and start-ups. There is also a lack of detailed disclosure about its cybersecurity governance and efforts towards closing the gender digital divide. While the company regularly publishes corporate sustainability reports that align with international reporting standards, it has an opportunity to better highlight its contribution to digital inclusion by reporting on areas covered by the benchmark.

Ranking position: #58 /100
Total score: 0.58 /2

Measurement area	Score (0-2)	Rank (0-100)
Access	0.73 /2	#40
Skills	0.38 /2	#52
Use	0.50 /2	#68
Innovation	0.72 /2	#61

Access: China Mobile supports access to digital technologies by donating Tibetan-Mandarin bilingual mobile phones, benefiting 35,000 low-income Tibetan customers .
Skills: Through its Blue Dream Education Aid Plan, China Mobile has built more than 2,000 multimedia classrooms at schools in areas of extreme poverty.
Use: China Mobile reports on the number of data breaches as well as cybersecurity incidents such as spam. To support child online safety, China Mobile developed protection features that parents can use to block content that could be harmful to their children.
Innovation: The company demonstrates its commitment to open innovation through its membership in standards organisations and partnerships with universities in China to develop next-generation information technologies.

Access: China Mobile has opportunities to support initiatives that contribute to digital opportunities for women and girls and accessibility for users with disabilities.
Skills: The company has an opportunity to support digital skills development.
Use: China Mobile could better demonstrate how it assigns oversight and accountability for cybersecurity. The company could also strengthen its privacy policy by providing more information about the rights of users to obtain a copy of their information in a portable data format. China Mobile could demonstrate support for child online protection through a high-level commitment and by expanding initiatives to mitigate digital risks and harms for children.
Innovation: The company has an opportunity to better demonstrate how it supports technology innovation ecosystems, collaborates on research for sustainable development and undertakes inclusive and ethical research and development.

See results for

2021
2023

More about the company

Headquarters: Beijing, China
Ownership structure: 27.28% publicly listed; 77.72% held by China Mobile Communications Group Co., Ltd., a state-owned company
Fiscal year: Ending 31 December
Group revenue: US$107,947 million (FY2019)
Group employees: 456,239 (FY2019)
Website: https://www.chinamobileltd.com

China Mobile

Leading practices

Access

Skills

Use

Innovation

Risks and opportunities