Client engagement

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Module 7 of the ACT Transport methodology assess the companies’ client engagement. It assesses the company’s efforts to promote low-carbon transport offers to their customers. Companies dealing with public service delegation are assessed on how closely they work with public authorities and fleet operators to reduce their greenhouse gas emissions.

Ranking overview

1 J.B. Hunt Transport Services
Total score 81.3 /100
Client engagement 81.3 /100
2 MSC Mediterranean Shipping Company
Total score 75.0 /100
Client engagement 75.0 /100
- Transdev
Total score 75.0 /100
Client engagement 75.0 /100
4 Renfe Operadora
Total score 67.5 /100
Client engagement 67.5 /100
5 Cathay Pacific
Total score 61.3 /100
Client engagement 61.3 /100
- Deutsche Bahn
Total score 61.3 /100
Client engagement 61.3 /100
7 ANA Holdings (All Nippon Airways)
Total score 57.5 /100
Client engagement 57.5 /100
- American Airlines Group
Total score 57.5 /100
Client engagement 57.5 /100
- C.H. Robinson Worldwide
Total score 57.5 /100
Client engagement 57.5 /100
- DSV
Total score 57.5 /100
Client engagement 57.5 /100
- FedEx
Total score 57.5 /100
Client engagement 57.5 /100
- MTR
Total score 57.5 /100
Client engagement 57.5 /100
- SNCF Group
Total score 57.5 /100
Client engagement 57.5 /100
14 Southwest Airlines
Total score 53.8 /100
Client engagement 53.8 /100
15 A.P. Moller - Maersk
Total score 50.0 /100
Client engagement 50.0 /100
- Bolloré
Total score 50.0 /100
Client engagement 50.0 /100
- National Express Group
Total score 50.0 /100
Client engagement 50.0 /100
18 United Airlines Holdings
Total score 46.3 /100
Client engagement 46.3 /100
19 Schneider National
Total score 42.5 /100
Client engagement 42.5 /100
- XPO Logistics
Total score 42.5 /100
Client engagement 42.5 /100
21 ComfortDelGro Corporation
Total score 40.0 /100
Client engagement 40.0 /100
- Deutsche Post DHL Group
Total score 40.0 /100
Client engagement 40.0 /100
- Lufthansa Group
Total score 40.0 /100
Client engagement 40.0 /100
- US Postal Service
Total score 40.0 /100
Client engagement 40.0 /100
- United Parcel Service (UPS)
Total score 40.0 /100
Client engagement 40.0 /100
26 China Southern Airlines
Total score 38.8 /100
Client engagement 38.8 /100
- Qatar Airways Group
Total score 38.8 /100
Client engagement 38.8 /100
28 Central Japan Railway
Total score 36.3 /100
Client engagement 36.3 /100
- International Airlines Group
Total score 36.3 /100
Client engagement 36.3 /100
30 Royal Mail plc
Total score 35.0 /100
Client engagement 35.0 /100
- Singapore Airlines
Total score 35.0 /100
Client engagement 35.0 /100
- Wallenius Wilhelmsen
Total score 35.0 /100
Client engagement 35.0 /100
- Yamato Holdings
Total score 35.0 /100
Client engagement 35.0 /100
34 Expeditors
Total score 32.5 /100
Client engagement 32.5 /100
- LATAM Airlines Group
Total score 32.5 /100
Client engagement 32.5 /100
36 Air China
Total score 28.8 /100
Client engagement 28.8 /100
- CMA CGM
Total score 28.8 /100
Client engagement 28.8 /100
- Go-Ahead Group
Total score 28.8 /100
Client engagement 28.8 /100
- Japan Airlines
Total score 28.8 /100
Client engagement 28.8 /100
- Ryder System
Total score 28.8 /100
Client engagement 28.8 /100
41 NS Groep
Total score 22.5 /100
Client engagement 22.5 /100
42 China Airlines
Total score 21.3 /100
Client engagement 21.3 /100
- Delta Air Lines
Total score 21.3 /100
Client engagement 21.3 /100
44 China COSCO Shipping
Total score 18.8 /100
Client engagement 18.8 /100
- Tokyu Corporation
Total score 18.8 /100
Client engagement 18.8 /100
46 Aeroflot
Total score 17.5 /100
Client engagement 17.5 /100
- Air France-KLM
Total score 17.5 /100
Client engagement 17.5 /100
- Evergreen Marine Corporation
Total score 17.5 /100
Client engagement 17.5 /100
- HMM
Total score 17.5 /100
Client engagement 17.5 /100
- Hapag Lloyd
Total score 17.5 /100
Client engagement 17.5 /100
- JD Logistics
Total score 17.5 /100
Client engagement 17.5 /100
- Ryanair Holdings
Total score 17.5 /100
Client engagement 17.5 /100
- S.F. Holding
Total score 17.5 /100
Client engagement 17.5 /100
- Yellow Corporation
Total score 17.5 /100
Client engagement 17.5 /100
- ZIM Integrated Shipping Services
Total score 17.5 /100
Client engagement 17.5 /100
56 La Poste Groupe
Total score 15.0 /100
Client engagement 15.0 /100
57 Kuehne + Nagel International
Total score 11.3 /100
Client engagement 11.3 /100
- NYK Line (Nippon Yusen Kabushiki Kaisha)
Total score 11.3 /100
Client engagement 11.3 /100
- Nippon Express
Total score 11.3 /100
Client engagement 11.3 /100
- Wan Hai Lines
Total score 11.3 /100
Client engagement 11.3 /100
61 Euronav
Total score 3.8 /100
Client engagement 3.8 /100
62 Alaska Air Group
Total score 0.0 /100
Client engagement 0.0 /100
- CJ Logistics Corporation
Total score 0.0 /100
Client engagement 0.0 /100
- China Eastern Airlines
Total score 0.0 /100
Client engagement 0.0 /100
- China Post Group
Total score 0.0 /100
Client engagement 0.0 /100
- China State Railway Group Company
Total score 0.0 /100
Client engagement 0.0 /100
- Emirates
Total score 0.0 /100
Client engagement 0.0 /100
- Ethiopian Airlines
Total score 0.0 /100
Client engagement 0.0 /100
- Ferrovie dello Stato Italiane (FS Italiane)
Total score 0.0 /100
Client engagement 0.0 /100
- FirstGroup
Total score 0.0 /100
Client engagement 0.0 /100
- Great Eastern Shipping
Total score 0.0 /100
Client engagement 0.0 /100
- Grindrod
Total score 0.0 /100
Client engagement 0.0 /100
- Hankyu Hanshin Holdings
Total score 0.0 /100
Client engagement 0.0 /100
- IndiGo
Total score 0.0 /100
Client engagement 0.0 /100
- Indian Railways
Total score 0.0 /100
Client engagement 0.0 /100
- J&T Express
Total score 0.0 /100
Client engagement 0.0 /100
- Korean Air Lines
Total score 0.0 /100
Client engagement 0.0 /100
- MISC Group
Total score 0.0 /100
Client engagement 0.0 /100
- National Railroad Passenger Corporation (Amtrak)
Total score 0.0 /100
Client engagement 0.0 /100
- OBB-Holding
Total score 0.0 /100
Client engagement 0.0 /100
- Ocean Network Express
Total score 0.0 /100
Client engagement 0.0 /100
- Old Dominion Freight Line
Total score 0.0 /100
Client engagement 0.0 /100
- Rossiyskiye Zheleznye Dorogi (JSC Russian Railways)
Total score 0.0 /100
Client engagement 0.0 /100
- SG Holdings
Total score 0.0 /100
Client engagement 0.0 /100
- Sinotrans
Total score 0.0 /100
Client engagement 0.0 /100
- Teekay
Total score 0.0 /100
Client engagement 0.0 /100
- Turk Hava Yollari (Turkish Airlines)
Total score 0.0 /100
Client engagement 0.0 /100
- U-Ming Marine Transportation Corporation
Total score 0.0 /100
Client engagement 0.0 /100
- Yang Ming Marine Transport Corp
Total score 0.0 /100
Client engagement 0.0 /100
- ZTO Express
Total score 0.0 /100
Client engagement 0.0 /100