Jumia

No evidence was found of the company having leading practices in this area.

Jumia has improved its performance in this area by launching a Tech Center that aims to teach technical digital skills to individuals. Jumia has also improved its support for school connectivity among vulnerable and underrepresented groups through its partnership with the United Nations Children’s Fund (UNICEF).

The company states a high-level commitment to cybersecurity in its business codes. It considers data privacy and security as a key topic in its materiality analysis and also discloses the number of data breaches.

Jumia has open source projects. The company provides support to start-ups by providing them access to different toolkits.

Limited evidence was found on Jumia’s support for making digital technologies widely available, affordable and accessible. The company has an opportunity to disclose how the economic value it creates is distributed among stakeholders in the markets in which it operates.

The company has an opportunity to support basic and intermediate digital skills development. Jumia can also improve its transparency by providing more data and insights on its skills development programmes.

Jumia can disclose information about its senior-level oversight and accountability for cybersecurity. The company can also be more transparent about how it monitors and remedies cybersecurity incidents and how it supports the mitigation of digital risks for children.

The company has an opportunity to increase its support for open source initiatives and standards, the technology start-up ecosystem and inclusive and ethical research and development (R&D). Although, Jumia demonstrates high-level support for sustainable development goals (SDGs), there is room for the company to improve its efforts on sustainability research and its disclosure on emissions.

Jumia does not publicly commit to respecting human rights or the ILO core labour rights; however, it does expect its business relationships to commit to respecting the ILO core labour rights. The company does not disclose a process to identify, assess and act on salient human rights risks in its own operations and its business relationships. Moreover, the company does not engage with stakeholders whose human rights have been potentially or actually impacted by its operations. Jumia does have a grievance mechanism for workers to raise human rights complaints and concerns. However, it is unclear if complainants can choose to remain anonymous.

Jumia places health and safety expectations on its business relationships but does not commit to respecting the health and safety of its own workers. Furthermore, the company does not specify that workers are not required to work more than 60 hours a week regular and overtime hours, and it provides no relevant evidence in relation to paying its workers a living wage. Jumia does not provide a breakdown of diversity within each employee category, but it discloses a gender breakdown of total employees and its management board. However, the company does not commit to gender equality and women’s empowerment. It does disclose a target to increase the proportion of women on its board to 37.5% by 2023, but this was already met by the end of 2021.

Jumia commits to protecting personal data and takes a zero-tolerance approach to bribery and corruption. The company does not disclose any relevant information in relation to tax, such as a global tax strategy or income tax payments for all of its tax jurisdictions. Furthermore, the company does not disclose its approach to lobbying and political engagement. Specifically, it does not state that it makes no political contributions and it does not disclose its lobbying expenditures.