GoJek

Gojek is committed to integrating accessible design principles into its products, as evidenced by the features that tailor its app to users with disabilities. The company also engages with people with disabilities to understand their needs and incorporates their feedback in its product design. Through its coding bootcamps and hackathons, the company supports access to digital skills for women and girls in Indonesia and India.

Gojek partners with Indonesian universities and the government to support digital literacy training across the country. The training teaches people how to avoid online fraud and how to implement good approaches to cybersecurity. The company also offers cybersecurity training to merchants so that they can improve their online security while digitising their businesses.

The company demonstrates leading practice in its approach to monitoring, remedying and reporting on security incidents. Data security and user privacy are both considered key topics in Gojek’s materiality analysis.

Gojek supports open innovation through a commitment to open source initiatives and research collaborations with universities. The company supports entrepreneurship in Southeast Asia with funding from its investment arm Go-Ventures and through Gojek Xcelerate, which supports start-ups founded by people from underrepresented groups. Relative to industry peers, the company is transparent in its detailed disclosure of women employees in general, technical and engineering roles.

While Gojek supports access to digital technologies for women and girls, the company has an opportunity to carry out a third-party impact assessment of its programmes for increasing access. The company can disclose how it distributes the economic value it creates among its stakeholders.

Gojek has an opportunity to broaden its support for technical skills training and school connectivity. The company can improve disclosure for its digital literacy training initiatives by reporting on its financial and in-kind contributions to the programmes. Gojek should consider carrying out a third-party assessment of the impact of its digital skills training programmes.

Limited evidence was found regarding Gojek’s senior-level oversight of and accountability for cybersecurity. The company can institute a group-level privacy policy and make a group-level commitment to child online protection.

The company has an opportunity to enhance transparency around its approach to ethical considerations in its R&D.

Gojek states that it ‘supports human rights’, but it does not have a publicly available policy statement indicating a commitment to respect human rights. Furthermore, the company does not commit to respecting the ILO fundamental labour rights, and it does not require its business relationships to commit to respecting the ILO core labour rights. The company has a grievance mechanism for raising human rights concerns and complaints, but it is unclear if complainants are able to choose to identify themselves or remain anonymous. Furthermore, it is unclear if the mechanism is accessible to both workers and external stakeholders. This latter point is especially important for the company to clarify, as Gojek does not consider its drivers to be its own workers.

No policies or commitments of the company relating to respecting the health and safety of workers were found in the public domain. Furthermore, Gojek does not disclose a policy commitment stating that it does not require workers to work more than the regular and overtime hours, and it is not explicit that it requires its business relationships to do the same. Moreover, the company provides no relevant evidence in relation to paying its workers a living wage, or in relation to whether it supports its business relationships to help them pay their workers a living wage. Gojek has, however, publicly committed to gender equality and women’s empowerment. The company also discloses the proportion of its total direct operations workforce for each employee category by various indicators of diversity, such as age group and gender.

Gojek has a policy prohibiting bribery and corruption, but it does not include anti-bribery and anti-corruption clauses in its contracts with business relationships. Furthermore, the company does not disclose any relevant information in relation to tax, such as a global tax strategy or income tax payments in individual tax jurisdictions. Moreover, Gojek does not disclose its approach to lobbying and political engagement. Specifically, the company has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures.

The below datasheet disaggregates scores within the three core social measurement areas and by specific indicators.