Chunghwa Telecom

Chunghwa Telecom has preferential broadband plans for low-income households. In regard to accessibility, the company offers a special app for the visually impaired, and it reports the number of its employees with disabilities. The company also reports how the economic value it generates is distributed among its stakeholders.

The company provides smartphone training courses for visually impaired users, demonstrating its support for people with disabilities.

Chunghwa Telecom demonstrates high-level responsibility for cybersecurity through dedicated executive-level positions and committees. It also demonstrates best practice by reporting the number of data breaches and law enforcement requests for personal information.

Chunghwa Telecom demonstrates support for start-ups through its Internet of Things (IoT) Smart Platform Competition. Furthermore, the company shows dedication to sustainability by developing energy efficient transportation technologies in collaboration with government and academic stakeholders. It also states a commitment towards the Sustainable Development Goals (SDGs). The company collaborates with university research to develop medical care services. It also discloses the number of its women employees working in research and development (R&D).

Chunghwa Telecom has an opportunity to reduce the gender digital divide by supporting digital inclusivity for women and girls. It can also make a high-level commitment towards providing support for people with disabilities.

The company has opportunities to support programmes for intermediate and technical skills development, as well as programmes to improve school connectivity. It can also disclose additional metrics for its existing smartphone training programme, such as the number of participants, and consider conducting an impact assessment.

The company can expand on its cybersecurity practices by making a copy of its information security management certificate publicly available. It can also make a high-level commitment towards child online protection and can disclose the measures it takes to further protect child safety online.

Chunghwa Telecom can report whether it has open source and standards projects, as well as a commitment in support of open source and standards development. It can also demonstrate how it supports tech innovation ecosystems and ethical R&D.

Chunghwa Telecom commits to respect human rights and the ILO core labour rights. However, it does not require its business relationships to commit to respecting all of the fundamental labour rights outlined in the ILO core labour rights. The company has a process to identify and assess salient human rights issues associated with its own operations and with its business relationships. It also provides examples of how it addresses its salient human rights risks. Chunghwa Telecom has a grievance mechanism that is accessible to workers to raise human rights concerns and complaints, but this mechanism is not accessible to external stakeholders.

Chunghwa Telecom publicly commits to respecting the health and safety of workers and places health and safety expectations on its business relationships. Furthermore, the company discloses information on the collective bargaining agreements covering its workforce. However, it does not explicitly state that it does not require workers to work more than regular and overtime hours. The company provides a breakdown of employees in different employee categories by age and gender. It also reports basic salary and remuneration of women compared to men, across employee categories. However, it provides no relevant evidence in relation to paying its workers a living wage.

Chunghwa Telecom discloses a global tax strategy but not its income tax payments in individual tax jurisdictions. The company has a policy prohibiting bribery and corruption. However, it does not include anti-bribery and anti-corruption clauses in contracts with its business relationships, and it does not have a grievance mechanism for stakeholders to raise concerns and complaints. Furthermore, the company does not disclose its approach to lobbying and political engagement. Specifically, the company has no public statement that indicates it does not make political contributions, and it does not disclose its lobbying expenditures.

The below datasheet disaggregates scores within the three core social measurement areas and by specific indicators.