AIS

AIS contributes to access to technology by providing internet access and computers to people living in remote areas. The company also supports customers with disabilities through its deaf contact centre. Additionally, it reports the number of its employees with disabilities and also provides support to these employees through a Thai language Text-to-Speech app as well as employing them at a call centre. AIS demonstrates best practice by reporting how the economic value it generates is distributed among stakeholders.

AIS is developing digital literacy and online safety skills for children aged 8-12 through its collaboration with the DQ Institute, which develops global standards for digital education. The company reached over 35,000 students in 2020 through this collaboration.

AIS demonstrates best practice in relation to senior-level oversight for cybersecurity. The company also follows industry norms for monitoring, responding to and reporting on security incidents. The company also has a number of initiatives for child online safety.

AIS supports open source projects through its Partner Platform. Furthermore, it contributes to the tech innovation ecosystem through its incubator Playground and supports social start-ups. The company backs the Sustainable Development Goals (SDGs) and uses them as a reporting framework. It also supports sustainability research and innovation.

AIS can report metrics on its contribution to its Telecommunications Systems for Community Development project, including the number of participants. The company can also carry out a third-party impact assessment of the project. There is also an opportunity for AIS to develop a programme to contribute to digital opportunities for women and girls.

AIS has the opportunity to introduce initiatives to support intermediate and advanced digital skills development and to contribute to school connectivity. The company can also undertake a third-party impact assessment to understand the impacts of its digital literacy programme.

The company should make a high-level policy commitment to child online protection.

While there is evidence that AIS has open-source projects, the company can make a high-level commitment towards open source projects and standards. The company can also develop support for entrepreneurs from underrepresented groups, report the number of women in technical roles, and disclose how it considers ethics in its research and development (R&D) activities.

AIS publicly commits to respecting human rights. However, it still has an opportunity to disclose a formal policy commitment covering the ILO core labour rights, including a commitment to uphold labour fundamentals such as the right to freedom of association and collective bargaining. The company does identify, assess and take action to address salient human rights issues in its own operations and in its business relationships. However, it is unclear if the grievance mechanism the company provides for workers and external stakeholders allows complainants to remain anonymous. Furthermore, AIS does not engage with stakeholders whose human rights could be impacted by its operations.

AIS publicly commits to respecting the health and safety of workers. It also places health and safety expectations on its business relationships and monitors their performance. Furthermore, the company discloses the proportion of its workforce covered by collective bargain agreements. In relation to workforce diversity, the company discloses a breakdown of employees in different employee categories by age and gender. However, it does not disclose against other indicators of diversity per employee category. AIS lacks disclosure on the topics of living wages and working hours. For example, the company does not disclose whether it considers that overtime work must be consensual and paid at a premium.

While AIS has a global tax strategy, it does not assign responsibility for this tax strategy to an executive or board-level individual or group. Furthermore, the company does not disclose a breakdown of income tax payments for its individual tax jurisdictions. The company discloses its approach to lobbying and political engagement in a publicly available policy statement. However, it has no public statement indicating that it does not make political contributions.

AIS has a policy prohibiting bribery and corruption, and it includes anti-bribery and anti-corruption clauses in contracts with its business relationships. Furthermore, the company takes steps to identify and address bribery and corruption and has a grievance mechanism for stakeholders to raise concerns and complaints.

The below datasheet disaggregates scores within the three core social measurement areas and by specific indicators.