Digital Inclusion Benchmark
Tracking how companies help to advance a more inclusive digital economy and society.
Transparency and accountability dominate AI principles, but AI governance remains unclear
While most companies emphasise transparency and accountability in their AI principles, only 24 of 200 (12%) meet expectations on AI governance. Few identify who oversees AI risks, how principles are applied across the AI lifecycle, or how external stakeholders are engaged.
Digital companies are failing to protect children online
The child rights indicator is the second lowest scoring in the Digital Inclusion Benchmark, with 79% of companies scoring zero on this topic. Companies urgently need to step up to protect children's information, enhance online safety and prevent harmful content for children.
North American companies are being outperformed by East Asian leaders
Although the top 10 digital companies remain the same as the 2023 iteration, dominated by European companies, the top 20 has shuffled around. While North American companies held 8 of the top 20 positions in 2023, today this dropped to only 4. Meanwhile, the number of East Asian companies in the top 20 rose from 5 to 7.
Promises of inclusion do not match investments
While 83% of companies disclose commitments to promote diverse and inclusive workplaces, only 39% support underrepresented employees with targeted technical or professional development programmes. Bridging this gap is essential for building resilient, future-ready digital workforces.
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Ranking Digital Rights Index
A spotlight benchmark of WBA's digital transformation work, the Ranking Digital Rights (RDR) Index aims to promote freedom of expression and privacy on the internet by creating global standards and incentives for companies to respect and protect users’ rights to free expression and privacy. With more than a decade of history, RDR has laid the groundwork for tech accountability by demanding transparency from both Big Tech and dominant telecommunications companies, scrutinizing their services, and inspiring others to do the same.
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