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Established in 1995, United Utilities is a prominent utility provider based in Warrington, United Kingdom. Serving approximately 7 million customers, the company is responsible for water and wastewater services in North West England.
Summary
United Utilities demonstrates clear progress on key urban sustainability topics, although it has many opportunities to improve its performance. Notably, the company showcases its commitment to reducing its greenhouse gas emissions by reporting consistent decreases in its scope 1 and 2 emissions as well as other key air pollutants. United Utilities also discloses its efforts in maintaining the affordability and quality of its services, which is vital for ensuring access to water and supporting public health. As an accredited Living Wage Employer, the company demonstrates a strong commitment to employee well-being, ensuring fair compensation that supports a higher standard of living for its workforce.
Regardless of these good practices, United Utilities can improve its performance in several areas. The company should publicly disclose its water withdrawal volumes to demonstrate transparent water management practices. Moreover, while the company has several time-bound targets to reduce its key impacts, it should take steps to establish targets that encompass all of its material impacts as covered in its sustainability strategy. Finally, the company could strengthen its policy that commits it to respect the fundamental rights at work, as determined by the ILO.
Ranking position
#5
/300
Total score
35.9
/100
Measurement area
Score
Rank (0-300)
Measurement area
Governance & Strategy
Score
# 1
29.2
/100
Rank (0-300)
#14
Measurement area
Inclusive Cities
Score
# 1
56.7
/100
Rank (0-300)
#4
Measurement area
Healthy Cities
Score
# 1
25.0
/100
Rank (0-300)
#11
Measurement area
Climate Proof & Resilient Cities
Score
# 1
30.0
/100
Rank (0-300)
#14
Measurement area
Core Social Indicators
Score
# 1
38.9
/100
Rank (0-300)
#19
Industries
Industries
Water distribution
#1
More about the company
Headquarters
United Kingdom
Ownership structure
Public
Revenue
USD 2,252 billion (2022)
Number of employees
5975 (2022)
Website
https://www.unitedutilities.com
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