Telkom Indonesia

Telkom Indonesia offers products specifically designed for people with disabilities.

The company provides computers and internet access to schools.

Telkom Indonesia considers data privacy highly material and discloses information about data breaches.

Telkom Indonesia supports the tech innovation ecosystem by investing in several start-ups through the venture capital fund PT Metra Digital Innovation Ventures.

Telkom Indonesia can increase its support for digital inclusivity of women and girls. The company also has an opportunity to disclose how many people benefitted from its programme to provide internet in the least developed regions of Indonesia as well as the impact of the programme. The company can also report how it applies accessible design principles and seeks feedback from people with disabilities for its product design.

Telkom Indonesia can improve its performance by disclosing its financial contribution to its programmes focused on developing basic and intermediate digital skills. It can also commission a third party to conduct an impact assessment on both programmes. The company can further expand its efforts by setting up programmes that support technical skills development and school connectivity.

No evidence was found regarding the company’s commitment to cybersecurity, data privacy and child online safety, and regarding how it manages information security.

Apart from its support for start-ups, there is little evidence of Telkom Indonesia’s efforts in promoting open, sustainable, inclusive and ethical innovation. The company can also extend its support for start-ups and new ventures that are owned by people from underrepresented groups.

Telkom Indonesia does not disclose its commitment to respect human rights in a public policy statement and there is no public evidence of the company committing to respect the ILO core labour rights. The company does not disclose a process to identify, assess and mitigate the salient human rights risks associated with its own operations and with its business relationships. While Telkom Indonesia has a grievance mechanism for workers and external stakeholders to raise human rights concerns and complaints, it is unclear if complainants can choose to remain anonymous.

Telkom Indonesia publicly commits to respecting worker health and safety, although not in a formal policy statement. The company also places health and safety expectations on its business relationships but, once again, does not state this expectation in a public policy document. The company discloses some information in relation to collective bargaining, but it does not disclose the proportion of its workers covered by collective bargaining agreements. Furthermore, while Telkom Indonesia provides a breakdown of employees in different employee categories by gender, it does not disclose employee breakdowns for any other indicators of diversity per employee category.

Telkom Indonesia does not disclose any relevant information in relation to tax, such as a global tax strategy or its income tax payments in individual tax jurisdictions. However, the company does disclose that it does not engage in lobbying and political engagement. In relation to bribery and corruption, while Telkom Indonesia states that it ‘strives’ to have ethical business practices, it does not explicitly prohibit bribery and corruption. It does, however, include anti-bribery and anti-corruption clauses in its business relationship contracts and has a grievance mechanism for stakeholders to raise concerns and complaints on the topic.