Rogers Communications is a Canadian telecommunications and media company. It was founded in 1960 and provides wireless, fixed broadband, cable television and media services throughout Canada. At the end of 2020, it had 2.5 million subscribers and was the first Canadian carrier to launch a 5G network.
Rogers supports affordable access by discounting its services for low–income customers. During COVID-19, the company also provided free wireless data and technology devices to homeless communities in Toronto and Vancouver. It also supports digital inclusivity of women and girls through its youth STEM programmes. It supports accessibility through a number of mechanisms for users with disabilities and reports the number of employees with disabilities in the company. Rogers leads in reporting its direct and indirect economic impacts: it discloses economic value distribution among its stakeholders; reports taxes paid in each of the Canadian provinces it operates in; and calculates its indirect economic impact.
The company makes high level commitments to cybersecurity and data privacy and publishes a transparency report on government requests for user information. In respect to child safety, Rogers has content control for its services and provides educational content on online safety.
The company collaborates with universities on research around topics such as 5G. It also supports the SDGs and discloses information on its carbon emissions as well as its target to reduce Scope 1 & 2 emissions against a baseline year.
While Rogers makes a high-level commitment to cybersecurity, it could disclose additional information about senior-level oversight for information security. Scarce evidence was found about how the company monitors, responds to and reports on security incidents. Additionally, the company should make a high-level commitment to child online protection.
Rogers can contribute to open, sustainable, inclusive and ethical innovation by supporting start-ups and social entrepreneurs. The company should report on the number of its women employees working in technical roles and how ethics are considered in research and development operations including AI.
Core social indicators
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
Rogers does not disclose, in a public policy statement, that it commits to respect human rights or the ILO core labour rights. Furthermore, the company does not require its business relationships to respect all of the ILO core labour rights, including the right to freedom of association and collective bargaining. Rogers has a grievance mechanism that is accessible to both workers and external stakeholders to raise human rights concerns and complaints. Additionally, the company discloses that it undertakes audits, but it does not disclose a process to identify, assess and take action on salient human rights risks in its own operations and with business relationships. Rogers describes the various stakeholders it engages with in general, but does not specify that it engages stakeholders whose human rights could be impacted by its activities.
Rogers does not commit to respecting the health and safety of workers in a publicly available policy statement, but it does place health and safety requirements on its business relationships and monitors their performance. The company also discloses the proportion of employees covered by collective bargaining agreements. It also has time-bound targets on gender equality and women’s empowerment and discloses the proportion of employees in different employee categories by provides a breakdown of employees on two indicators of diversity per employee category. However, Rogers does not disclose a policy commitment which states that it does not require workers to work more than regular and overtime hours, and does not explicitly state that it requires its business relationships to do the same. Furthermore, no commitment to paying its workers a living wage was found.
Rogers has a policy prohibiting bribery and corruption and includes anti-bribery and anti-corruption clauses in its contracts with business relationships. The company does not disclose a global tax strategy but it does breakdown its income tax payments into two categories: Canadian and foreign. Rogers does not disclose its approach to lobbying and political engagement. Specifically, the company has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures.