JD.com is an e-commerce company that has been operating since 2004. It is the largest retailer in China, both online and offline, as well as the country's biggest internet company by revenue with over 500 million active customers. The company handles delivery through JD Logistics, which boasts one of the largest fulfilment infrastructures of any e-commerce company in the world.
The company has an initiative where staff teach elderly people basic smartphone skills in stores, an example of improving basic digital skills. The company has also contributed to improving school connectivity by collecting computer donations for visually impaired users in China.
The company has shown support for open innovation by announcing the launch of the JD Chain Open Source, which promotes pooling resources among blockchain developers. The company also discloses its carbon emissions.
The company could better demonstrate its contributions to enabling universal and affordable access to digital technologies, and how it supports the digital inclusivity of women and girls. It could also demonstrate how its economic value is generated and distributed among stakeholders.
The company has an opportunity to improve disclosure of its cybersecurity practices. This includes providing evidence of high-level responsibility for managing cybersecurity, and how it monitors, responds to and reports on security incidents. JD.com also has an opportunity to support child online protection.
In its ESG Report, JD.com states that it “pays close attention to human rights protection”, but does not commit to respect human rights in a public policy statement. Furthermore, the company does not commit to respecting the ILO core labour rights, and does not expect its business relationships to commit to respecting the ILO core labour rights. JD.com does not disclose a process to identify, assess, and take action on salient human rights risks for its own operations and business relationships; does not engage with affected stakeholders; and does not provide a mechanism available to all stakeholders to raise human rights concerns and complaints.
JD.com publicly commits to respecting the health and safety of workers, and monitors the health and safety performance of its business relationships. However, it lacks relevant disclosure in relation to living wages, working hours and collective bargaining. For example, while the company states that its salaries are fair and decent, it does not disclose whether it pays a living wage, defined as enough money to support the worker and their family. In relation to workforce diversity, while JD.com provides a breakdown of employees in different employee categories by age and gender, it does not disclose against any other indicators of diversity for its entire operational workforce.
JD.com does not disclose any relevant information in relation to tax, such as a global tax strategy or income tax payments for all of the company’s tax jurisdictions. The company does have a policy prohibiting bribery and corruption, but does not include anti-bribery and anti-corruption clauses in its contracts with business relationships. In relation to lobbying and political engagement, while JD.com states that it prohibits political contributions unless approved by the CEO or Compliance Officer, it does not state that it does not make political contributions in a public policy statement, and does not disclose its lobbying expenditures.