China Mobile

The company supports a poverty alleviation programme in China, which includes supplying mobile phones to low-income individuals. During the pandemic, the company also deployed mobile broadband base stations to support hospital communications. The company has AI assistants for people hard of hearing, and discloses economic value generated and distributed, including community investments.

China Mobile’s Blue Dream Education Aid Plan has built more than 3,380 multimedia classrooms at schools in areas of extreme poverty.

China Mobile follows best practice by reporting on its security incident response team, information management security and data breach incidents.

The company demonstrates its commitment to open innovation through its membership in standards organisations and open source projects. The company discloses its carbon emissions and is aligned to the Sustainable Development Goals (SDGs), including using the SDGs as a framework to measure progress.

China Mobile has an opportunity to support initiatives that contribute to digital opportunities for women and girls.

The company has an opportunity to support digital skills development.

China Mobile can better demonstrate how it assigns oversight and accountability for cybersecurity. The company can also disclose on whether it has a group level privacy policy. China Mobile could demonstrate support for child online protection through a high-level commitment and by expanding initiatives to mitigate digital risks and harms for children.

The company has an opportunity to better demonstrate how it supports technology innovation ecosystems development and how it undertakes inclusive and ethical research and development.

While China Mobile states in its sustainability report that it supports human rights, no formal policies or commitments related to respect for human rights were found in the public domain. The company does not have a public policy statement which commits it to respect the ILO core labour rights, nor does it disclose a process to identify, assess and mitigate the salient human rights risks associated with its own operations and business relationships. Furthermore, it is unclear if the grievance mechanism the company provides for workers and external stakeholders to raise human rights complaints and concerns, allows human rights complainants to choose to identify themselves or remain anonymous.

While China Mobile provides some health and safety information in its sustainability report, no formal policies or commitments related to respect for health and safety were found in the public domain. Furthermore, the company does not explicitly state that it does not require workers to work more than regular and overtime hours and provides no relevant information in relation to paying its workers a living wage. Finally, while the company provides a breakdown of employees in different employee categories by age and gender, it does not disclose against any other indicators of diversity per employee category.

China Mobile takes steps to identify and address bribery and corruption, but does not publicly disclose that it prohibits bribery and corruption and does not include anti-bribery and anti-corruption clauses in its contracts with business relationships. Furthermore, the company does not disclose relevant information in relation to tax, such as a global tax strategy or income tax payments for all of the company’s tax jurisdictions.

The below datasheet disaggregates scores within the three core social measurement areas and by specific indicators.