Ooredoo

The company’s Myanmar subsidiary gives members of vulnerable groups access to the internet through public libraries. It achieves this by giving librarians digital literacy training to enable them to help users. This subsidiary also partners with IREX, a global development and education organisation, to help girls in Myanmar to develop digital skills. Ooredoo discloses employment in its operational markets.

Ooredoo develops digital literacy through its Beyond Access programme in Myanmar.

Ooredoo follows best practice by reporting the number of data breaches it experiences.

Ooredoo supports technology innovation ecosystems through venture capital investments and through IntilaQ, the first Innovation hub in Tunisia. The company also demonstrates support for the Sustainable Development Goals (SDGs) and uses them as a framework for its goals.

Ooredoo has an opportunity to provide more information about its digital access and digital inclusion programmes for girls, such as its contributions and the number of beneficiaries. Little evidence was found about how the company supports digital access for users with disabilities. It should also disclose how the economic value it generates is distributed among stakeholders as well as the taxes it pays in its operational markets.

While Ooredoo has programmes supporting basic digital literacy, the available information is limited and lacks metrics, such as how much it contributes and the number of beneficiaries. Opportunities are available for Ooredoo to further support digital skills development and school connectivity, particularly as it operates in several developing nations.

Limited evidence was found about the company’s processes for supporting safe, secure and trusted use of digital technologies. Overall, the company can better demonstrate senior-level responsibility for cybersecurity, and disclose how it monitors security threats. Ooredoo reports having an information security management certification, but could follow best practice and provide a copy of the certificate. It could also consider developing a group privacy policy applicable to all its subsidiaries. No evidence was found of company initiatives for protecting children online. Furthermore, Ooredoo do not disclose a high-level commitment to child online protection.

No evidence was found of initiatives supporting open source and standards, or of sustainable development research. In relation to innovation for inclusivity and diversity, the company should disclose the number of its women employees engaged in technical areas. No evidence was found that Ooredoo considers ethics in its research activities.

Ooredoo has a grievance mechanisms accessible to both workers and external stakeholders to raise human rights concerns and complaints, but provides no public policies or commitments related to respect for human right. There is no public evidence of Ooredoo committing to respect the ILO fundamental labour rights, nor does the company disclose a process to identify, assess and mitigate the salient human rights risks associated with its own operations and business relationships.

Ooredoo publicly commits to respecting the health and safety of workers, and monitors the health and safety performance of its business relationships. However, the company does not disclose the percentage of its workforce covered by collective bargaining agreements and provides no relevant evidence in relation to paying its workers a living wage. Furthermore, it does not specify that it does not require workers to work more than regular and overtime hours. In relation to workforce diversity, while the company provides a breakdown of employees in different employee categories by gender, and publicly commits to gender equality and women’s empowerment, it does not disclose against any other indicators of diversity per employee category.

Ooredoo does not disclose a global tax strategy. Similarly, the company does not disclose its approach to lobbying and political engagement. Specifically, the company has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures. Ooredoo does, however, have a policy prohibiting bribery and corruption, includes anti-bribery and anti-corruption clauses in contracts with its business relationships and has a grievance mechanism for stakeholders to raise concerns and complaints on the topic.

The below datasheet disaggregates scores within the three core social measurement areas and by specific indicators.