Lourdes leads the development of the Digital Inclusion Benchmark, handling both research and engagement with a global community of experts and stakeholders. Before joining WBA, she worked at the International Telecommunication Union (ITU), where she coordinated a global expert group on ICT statistics, organized international meetings, trained developing country regulators, and contributed to ITU’s statistical publications. Lourdes is an economist with more than a decade of experience delivering data-driven and policy-oriented projects for industry clients like Microsoft as well as UN agencies and governments. She is currently completing a PhD at the Lee Kuan Yew School of Public Policy, National University of Singapore, on regulation of network industries, with a focus on telecommunications competition, Internet interconnection and quality of service.

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