Netflix is a subscription-based video-streaming company headquartered in the United States. The company, which was founded in 1997, also produces original content for its service. Netflix had approximately 204 million paid memberships in 190 countries in 2020.
Little evidence was found that the company supports making digital technologies more available, affordable and accessible for underrepresented and vulnerable groups. The company could consider developing initiatives that focus on granting universal and affordable access to digital technologies and supporting digital opportunities for women and girls. Netflix should also disclose how the economic value it generates is distributed among stakeholders as well as taxes paid and employment in its significant markets.
The company could better disclose how it assigns senior-level oversight and accountability for cybersecurity, and monitors, remedies and reports security incidents. Netflix has made parental controls available for its service. However, as a digital company, it should also make a high-level commitment to online child protection.
Little evidence was found regarding Netflix’s contributions to open, inclusive and ethical innovation. The company could make a high-level commitment to open standards, and has the opportunity to support the start-up ecosystem. The company could also demonstrate how it collaborates on research relating to sustainable development, and applies ethical research and development.
Core social indicators
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
Netflix has a grievance mechanism that is accessible to workers to raise human rights concerns and complaints. However, No other policies or commitments related to respect for human rights were found in the public domain. There is no public evidence of Netflix committing to respect the ILO fundamental labour rights, nor does the company disclose a process to identify, assess and mitigate the salient human rights risks associated with its own operations and business relationships.
Netflix discloses information on its workforce diversity on two diversity indicators per employee category. No other policies or commitments related to providing and promoting decent work were found in the public domain. As such Netflix does not disclose that it provides secure, safe and healthy workplaces, where workers are fairly remunerated and have a meaningful say in decision making.
Netflix takes steps to identify and address bribery and corruption in its operations but does not include anti-bribery and anti-corruption clauses in its contracts with business relationships. Furthermore, the company does not disclose any relevant information in relation to tax, such as a global tax strategy or income tax payments for all of the company’s tax jurisdictions. Moreover, Netflix does not disclose its approach to lobbying and political engagement; specifically the company does not state that it does not make political contributions and does not disclose its lobbying expenditures.