Founded in 2008 as an online food ordering service in Sweden, Delivery Hero is headquartered in Germany and is one of the world's leading food delivery platforms. In 2020, the company processed 1,304 million orders in close to 60 countries.
Little evidence was found regarding Delivery Hero’s activities to make digital technologies widely available, affordable and accessible. The company can more clearly show how it supports digital opportunities for women and girls and makes digital products accessible for people with disabilities. The company should report how the economic value it creates is distributed among stakeholders as well as disclose income taxes paid and employment in its main markets.
Delivery Hero can enhance transparency by disclosing the ethical considerations it applies in its research and development (R&D) activities. In addition, it can report on the number of women it employs in technical roles.
Core social indicators
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
Delivery Hero commits to respecting human rights, but it does not have a public commitment to respect all the labour fundamentals outlined in the ILO core labour rights, including the right to freedom of association and collective bargaining. However, it does expect that its business relationships commit to respecting the ILO core labour rights. The company does not disclose a process to identify, assess and take action on salient human rights risks in its own operations and in its business relationships. It also does not engage with stakeholders whose human rights could be impacted by its operations. However, Delivery Hero does have a grievance mechanism available to all stakeholders to raise human rights complaints and concerns.
Delivery Hero publicly commits to respecting the health and safety of workers, and it places health and safety expectations on its business relationships and monitors their performance. While the company discloses the proportion of its workforce covered by collective bargaining agreements, it does not specify that workers are not required to work more than 60 hours a week including overtime. It also provides no relevant evidence on the topic of living wages. In relation to workforce diversity, the company provides a breakdown of employees in different employee categories by gender, and reveals that over 30% of its board are women. However, it does not disclose against any other indicators of diversity.
Delivery Hero does not disclose any information in relation to tax, such as a global tax strategy or income tax payments in individual tax jurisdictions. The company does have a policy prohibiting bribery and corruption, and it includes anti-bribery and anti-corruption clauses in contracts with its business relationships. However, it does not provide a grievance mechanism for stakeholders to raise concerns and complaints on the topic. In reference to lobbying and political engagement, Delivery Hero has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures.