Key finding

Most companies are lagging behind on digital inclusion; progress is too slow

Some tech companies demonstrate a strong commitment to digital inclusion. Spain's Telefonica is the leading company with a score of 90 out of 100 for their efforts in increasing access to digital technologies, teaching digital skills, making the internet a safer and more trustworthy place and innovating diversely and ethically. Around two dozen more companies show good performance. However the vast majority are failing in their responsibility, with scores of less than 50 out of 100. Whilst there is moderate improvement in comparable metrics from last year's benchmark, progress is too slow to keep up with the growing number of divides and risks in our digital world.

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Key finding

Enthusiastic about AI benefits, the industry is failing to consider the risks

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