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Türk Telekom

Formerly part of the Turkish Post Office, which was founded in the mid-19th century, Türk Telekom was established in 1994. It is Turkey’s largest integrated telecommunications operator, providing mobile, wired broadband and TV services to almost 50 million subscribers in 2019.

Summary

Türk Telekom demonstrates strong performance in the skills measurement area, where it is one of the few companies to have relevant programmes for all four areas of digital skills. In the area of innovation, the company shows leading practices for sharing big data and supporting start‑ups. In the area of use, the company clearly details its high-level oversight of cybersecurity and has an Information Security Committee. The company’s lowest scoring area is access, but this is mainly due to a lack of details about its initiatives. It also follows leading practices to support users with disabilities in both the access and use measurement areas. Türk Telekom has an opportunity to enhance its disclosures by aligning with international reporting standards and providing more details of its digital inclusion activities.

Ranking position: #22/100
Total score: 1.06/2

Measurement area	Score (0-2)	Rank (0-100)
Access	0.68 / 2	#43
Skills	1.44 / 2	#7
Use	0.94 / 2	#31
Innovation	1.16 / 2	#38

Access: Türk Telekom demonstrates its support for users with disabilities through projects such as Günışığı (Daylight), which offers distance education for children with visual impairments. In addition, its İnternetle Hayat Kolay (Life is Easy with the Internet) initiative works to increase women’s digital knowledge and encourage their participation in digital industries.
Skills: The company has several initiatives that support digital skills development and school connectivity. Next Generation Future, implemented in partnership with Habitat and Microsoft, involves face-to-face training of high school students in internet of things technologies.
Use: Türk Telekom meets industry norms for cybersecurity practices by disclosing high-level responsibility for information security and how it monitors and responds to security incidents.
Innovation: The company demonstrates support for the tech start-up ecosystem through a venture capital fund and incubation. It also shares big data for research on social issues.

Access: Türk Telekom has an opportunity to disclose information about its initiatives on digital inclusion for women, including its contribution and the number of beneficiaries. The company should also disclose the number of employees with disabilities and the steps it has taken to provide an inclusive workplace for them. It should also report on how the economic value it creates is distributed among its stakeholders.
Skills: The company could consider carrying out a third-party assessment of its programmes that support digital skills development and school connectivity.
Use: Türk Telekom should disclose data breaches, in line with international norms. The company also has an opportunity to make a high-level commitment to child online protection and to expand its initiatives in this area.
Innovation: Türk Telekom has an opportunity to enhance support for open source and standards. In addition, the company could demonstrate support for diverse and ethical innovation by reporting on the ratio of women on its technical staff, the location of its research and development facilities, and how it considers ethics in research.

More about the company

Headquarters: Altindag (Ankara), Turkey
Ownership structure: 25% Republic of Turkey Ministry of Treasury and Finance; 5% Turkey Wealth Fund; 55% LYY Telekomünikasyon A.Ş.; 15% Free Float
Fiscal year: Ends 31 December
Group revenue: US$4,170 million (FY2019)
Group employees: 32,180 (FY2019)
Website: http://www.ttyatirimciiliskileri.com.tr

Türk Telekom

Leading practices

Access

Skills

Use

Innovation

Risks and opportunities

Access

Skills

Use

Innovation

More about the company