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Telecom Italia

Telecom Italia, the largest digital group in Italy, was founded in 1994 by the merger of several telecommunication companies. It offers fixed and mobile telecommunications services in Italy and Brazil. The company had around 8 million fixed broadband connections and 85 million mobile customers in 2019. It operates one of world’s largest internet backbones through subsidiary Sparkle.

Summary

Telecom Italia shows leading practices across all measurement areas. In the area of access, the company provides discounts for vulnerable groups, discloses its economic value distribution and has various initiatives for people with disabilities. These include a customer app for people who are hearing impaired, which transforms the voice of the operator into text. In the skills area, the company has a target to teach more than 1 million people how to use the internet. Telecom Italia ranks in the top ten in use, where it follows leading practice by disclosing how it manages, monitors and reports on information security. The company also has strong measures against child online abuse. In terms of innovation, it shows strong support for start-ups. The company’s performance was affected by a lack of evidence of a recent programme supporting digital opportunities for women and girls, and initiatives covering all aspects of digital learning. Telecom Italia has good reporting practices, producing a sustainability report that aligns with international standards.

Ranking position: #16/100
Total score: 1.19/2

Measurement area	Score (0-2)	Rank (0-100)
Access	1.09 / 2	#17
Skills	0.56 / 2	#42
Use	1.59 / 2	#3
Innovation	1.53 / 2	#18

Access: Telecom Italia contributes to digital access and inclusivity through discounted prices for low‑income groups and support for users with disabilities. The company leads in clearly disclosing economic value generation and distribution among key stakeholders for both the group and its Brazilian subsidiary.
Skills: The company has programmes that focus on teaching basic and advanced digital skills. Operazione Risorgimento Digitale is notable for having a target of teaching more than 1 million seniors online skills such as how to navigate, communicate and use digital citizenship services. ScuolaDigitaleTIM teaches Italian secondary school students skills such as coding, robotics and 3D modelling.
Use: Telecom Italia follows good practice in disclosing how it governs, monitors and reports on information security. The company also has strong measures against child online abuse, including explicit references in corporate policies and educational programmes targeting the issue. Such practices signify Telecom Italia’s responsible approach to increasing digital trust and safety.
Innovation: The company demonstrates support for open standards and university research on new technologies and sustainability. It supports tech innovation through a start-up hub and competitions for social entrepreneurs. It reports on the number of women working in technical areas, reflecting diversity.

Access: Telecom Italia has an opportunity to increase transparency by reporting additional details of programmes in this area and arranging third-party assessments of their effects on beneficiaries. The company could also consider an ongoing initiative to promote digital inclusivity for women and girls, and incorporating stakeholder feedback to make its products more accessible.
Skills: Although Telecom Italia has a basic skills programme for the elderly and a technical skills programme for students, the company has an opportunity to support initiatives for intermediate skills development and school connectivity.
Use: While it is a leader in the use measurement area, Telecom Italia could improve by disclosing more in its privacy statement about the rights of users to access information the company holds about them.
Innovation: Telecom Italia could make a stronger commitment to open source and standards by sharing project code and public data sets. It also has an opportunity to develop its own guidelines or to endorse European guidelines for ethical artificial intelligence.

More about the company

Headquarters: Rome, Italy
Ownership structure: Publicly listed
Fiscal year: Ends 31 December
Group revenue: US$20,121 million (FY2019)
Group employees: 55,198 (FY2019)
Website: https://www.gruppotim.it

Telecom Italia

Leading practices

Access

Skills

Use

Innovation

Risks and opportunities

Access

Skills

Use

Innovation

More about the company