ServiceNow

In respect to advancing digital opportunities for women and girls, ServiceNow partnered with the non-profit Code First Girls to run coding courses, where participants were trained, mentored and encouraged to consider a career working in the digital industry.

ServiceNow operates programmes for advancing intermediate and technical digital skills and school connectivity in the US. Its NextGen programme aims to provide entry-level workplace digital skills to help students, veterans and those in career transition improve their employment prospects. ServiceNow has also donated laptops to students to support online education during the COVID-19 pandemic.

ServiceNow demonstrates leading practice in its senior-level oversight of cybersecurity, including a high-level commitment and a white paper that details how cybersecurity is managed within the organisation. The company has been certified since 2012 for its information security management and makes its certification publicly available. It considers data privacy and security highly material.

ServiceNow supports the tech start-up ecosystem through its venture capital fund. It also has a commitment to support entrepreneurship within black communities across the US. The company partnered with MIT on its Digital Workforce Challenge, which explored how underserved populations can participate in the digital workforce of the future. The company discloses the number of its women employees in technical roles.

While ServiceNow supports access to digital technologies for women and girls, little evidence was found regarding the company’s activities to make digital technologies available to other vulnerable groups, including people with disabilities. Further, the company can enhance transparency by disclosing how its economic value is generated and distributed, as well as its employment and the income taxes it pays in the markets where it operates.

Although ServiceNow supports programmes for intermediate and technical skills development and increasing school connectivity, it should consider seeking third-party assessments to gauge the impact of its programmes. It also has an opportunity to support digital literacy for vulnerable groups.

The company can more clearly demonstrate how it monitors, remedies and reports on security incidents. Furthermore, as a digital technology company, it should also make a commitment to child online protection.

Little evidence was found of the company’s activities relating to open innovation, such as participation in standards organizations and open source initiatives. The company can enhance transparency by disclosing how ethics and human rights considerations are applied in its R&D activities.

ServiceNow commits to respecting human rights, and it has a publicly available policy statement that expects its business relationships to commit to respecting the ILO core labour rights. However, for its own operations, the company does not commit to respecting all the labour fundamentals outlined in the ILO core labour rights, including the right to freedom of association and collective bargaining. Furthermore, the company does not disclose a process to identify, assess and take action on salient human rights risks in its own operations and in its business relationships. ServiceNow does, however, have a grievance mechanism accessible to both workers and external stakeholders to raise human rights concerns and complaints.

ServiceNow states in its Global Impact Report that it has an Environmental Health and Safety Policy. However, this document is not available in the public domain, meaning there is no publicly available policy statement committing the company to respect workers’ health and safety. However, the company does expect its suppliers to commit to respecting workers’ health and safety. ServiceNow provides a breakdown of employees in different employee categories by gender, age and ethnicity, and reveals that at least 30% of its board are women. However, the company does not specify that it does not require workers to work more than regular and overtime hours. It also does not disclose the percentage of its workforce covered by collective bargaining agreements, and it provides no relevant evidence in relation to paying its workers a living wage.

ServiceNow has a global tax strategy, which is ultimately overseen by the company’s board. However, it does not disclose income tax payments in its individual tax jurisdictions. The company has a policy prohibiting bribery and corruption, and it includes anti-bribery and anti-corruption clauses in contracts with its business relationships. It also has a grievance mechanism for stakeholders to raise concerns and complaints on the topic. However, it does not describe how it identifies bribery and corruption. Further, ServiceNow does not disclose its lobbying expenditures or a publicly available policy statement describing its overarching approach to lobbying and political engagement.

The below datasheet disaggregates scores within the three core social measurement areas and by specific indicators.