Incorporated in 1935, Globe Telecom listed its shares on the Philippine Stock Exchange in 1975. The company is a telecommunications operator in the Philippines with 80 million mobile and broadband subscribers at the end of 2020. The company also provides financial technology through its GCash service, with 33 million registered users at the end of 2020.
Globe’s Digital Thumbprint Program (DTP) educates Filipino youth on digital citizenship and responsible use of technology. Globe launched DTP based on the experiences of its part-owner Singtel’s Australian subsidiary, which illustrates a good example of sharing experiences from other companies. Through the Global Filipino Schools programme, Globe provides schools with free internet, digital tools and capacity building for teachers to enable them to employ digital tools in their teaching. Globe also supports Virtualahan, a virtual school for persons with disabilities and persons from other vulnerable groups, to provide e-commerce and content marketing training to users.
Globe follows best practice in monitoring, responding to and reporting on cybersecurity incidents. The company demonstrates a high-level commitment to child online protection and has various partnerships with government and NGO-led initiatives in this area.
Globe should consider launching an initiative supporting digital opportunities for women and girls to help reduce the digital gender divide. It can also disclose how the economic value it generates is distributed among its stakeholders.
There is an opportunity for Globe to promote open innovation through collaboration with universities as well as sharing its data sets for research. Globe should also disclose how it fosters diversity and ethics in innovation by disclosing the number of its women employees working in technical roles and reporting how it incorporates ethics into its product development.
In its integrated report, Globe states that it is committed to protecting human rights. However, the company does not make this same commitment in a formal, publicly available policy document. Furthermore, the company does not disclose a process to identify, assess and take action on the salient human rights risks in its own operations and in its business relationships. It also does not have a process to engage with stakeholders whose human rights could be impacted by its operations. However, Globe does have a grievance mechanism accessible to both workers and external stakeholders to raise human rights concerns and complaints.
The company publicly commits to respecting the health and safety of workers, and it places health and safety expectations on its business relationships and monitors their performance. The company also discloses the percentage of its workforce covered by collective bargaining agreements. However, it does not specify that that it does not require workers to work more than regular and overtime hours, and it provides no relevant evidence in relation to paying its workers a living wage. In relation to workforce diversity, the company provides a breakdown of employees in different employee categories by age and gender. However, it does not disclose this information against any other indicators of diversity or provide breakdowns for its entire workforce.
Globe does not disclose its tax strategy, but it does state that its tax strategy is overseen by an executive or board-level committee. While the company states that it has a zero tolerance policy for corruption and bribery, it does not have a formal, publicly available policy statement that mentions this. It does, however, have a grievance mechanism for stakeholders to raise bribery and corruption concerns and complaints. In its integrated report, Globe states that it does not make political contributions, but the company does not make this same statement in a formal, publicly available policy document. Furthermore, the company does not disclose its lobbying expenditures.