Elisa

Elisa follows best practice in its approach to users with disabilities, with a variety of accessibility features in its products, such as screen-reading software. It also solicits feedback on its products from people with disabilities. In addition, the company demonstrates how the economic value it generates is distributed among stakeholders.

Elisa supports skills development through its programme to organise digital schools for children. The programme has taught over 2,000 children how to code since it began in 2014. The company also organises SeniorSurfDay events, where it teaches the elderly to use technology. Further, Elisa supports intermediate digital skills development through workshops that teach businesses to use digital tools.

The company meets industry norms by having a security incident response team and information security management certification. The company also has a group-level privacy policy and a high-level commitment to child online protection.

Elisa has over 100 ongoing partnerships with start-ups. In 2020 it launched the Sustainable Future Accelerator in partnership with Helsinki University Hospital to support start-ups focusing on sustainable development. The company also provided the hospital with mobility data sets during the COVID-19 pandemic. Elisa uses the Sustainable Development Goals (SDGs) as a framework throughout its reporting. It has also adopted its Ethical Principles for Artificial Intelligence, which include a commitment to respecting human rights.

Elisa has the opportunity to support access to technology for vulnerable groups and for women and girls. It can also enhance transparency by reporting the number of its employees with disabilities and outlining measures it takes to make its workplace more accessible for these employees.

Elisa can consider undertaking third-party assessments to understand the impact of its skills development initiatives on beneficiaries. It can also enhance transparency by reporting metrics on its financial and in-kind contribution to these initiatives and number of participants. The company also has an opportunity to introduce programmes focused on developing advanced digital skills and promoting school connectivity.

The company should make a high-level commitment to cybersecurity. It can also enhance transparency by reporting the number of data breaches it experiences, making its information security management certification publicly available, and disclosing government requests for data.

Elisa can support open innovation by making a high-level commitment to open source initiatives and standards and backing this up with open source projects. The company also has the opportunity to expand its start-up support for entrepreneurs from underrepresented groups. The company can also demonstrate contribution to inclusive innovation by reporting the number of its women employees in technical roles.

Elisa commits to respecting human rights and the ILO core labour rights. The company also identifies and engages with stakeholders whose human rights could be impacted by its operations. Elisa does not, however, disclose a process to identify, assess and take action on the salient human rights risks in its own operations and in its business relationships. Furthermore, the company does not have a grievance mechanism accessible to workers and external stakeholders to raise human rights concerns and complaints

Elisa publicly commits to respecting the health and safety of workers and places the same expectation on its business relationships. However, the company does not disclose a policy commitment stating that it does not require workers to work more than regular and overtime hours. It also does not disclose whether it requires its business relationships to make this commitment. Furthermore, the company does not disclose the percentage of its workforce covered by collective bargaining agreements, and it provides no relevant evidence in relation to paying its workers a living wage. Elisa does, however, publicly commit to gender equality and women’s empowerment. It also provides a breakdown of employees in each employee category by region, age and gender.

Elisa has a policy prohibiting bribery and corruption, and it includes anti-bribery and anti-corruption clauses in its contracts with business relationships. However, the company does not disclose any relevant information in relation to tax, such as a global tax strategy or income tax payments in individual tax jurisdictions. Furthermore, Elisa does not disclose its approach to lobbying and political engagement. Specifically, the company has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures.

The below datasheet disaggregates scores within the three core social measurement areas and by specific indicators.