América Móvil was established in 2000 as a spin-off from Telmex’s wireless operations. Today, it is the leading provider of telecommunications services in Latin America, and has its headquarters in Mexico. The company also owns 51% of Telekom Austria, which operates in seven countries in Central and Eastern Europe under the A1 brand. América Móvil offers a range of products, including fixed and mobile voice and data, pay TV and over-the-top (OTT) services. With a presence in 25 countries and 360 million subscribers, it is the largest telecommunications company worldwide in terms of total subscriptions, except in China and India.
América Móvil has various initiatives to provide affordable, universal and inclusive access to digital technologies across Latin America and Europe. In Honduras, it provides free internet access to public institutions, such as libraries and community centres, in remote areas. In Chile, the company has educated women across the country on the basics of internet. And in Europe, the company offers products specifically designed for people with disabilities. América Móvil demonstrates leading practice by reporting the number of employees with disabilities, as well as employment and taxes paid across its countries of operations.
América Móvil operates several programmes to help people develop basic and intermediate digital skills. The company has educated more than 200,000 people across Central and Southeast Europe on media literacy. In addition, close to 50,000 people in Paraguay have benefitted from the company’s trainings on how to use the internet to search for jobs. América Móvil also provides equipment and internet access to schools in Mexico through its Telmex Digital Library programme.
América Móvil promotes sustainable innovation by partnering with non-profit organisations on various sustainability topics and reducing its environmental footprint through network optimisation. The company reports its emissions across all scopes and discloses its renewable energy consumption. América Móvil demonstrates leading practice by disclosing the number of women in technical and research and development (R&D) roles. The company also supports tech innovation ecosystems in its European markets and in Brazil.
América Móvil regularly reports the number of people benefitting from its programmes. However, it can expand its disclosure on the resources it contributes to the programmes as well as the impacts its programmes have on beneficiaries. The company should also disclose how the economic value it creates is distributed among its stakeholders.
Next to its existing efforts to support digital skills development, América Móvil has an opportunity to develop programmes to help people advance their technical digital skills. The company can also improve its reporting on financial and other contributions it makes to its skills development programmes.
América Móvil should provide further evidence on how it monitors and responds to information security incidents. It should also provide a copy of its information security management certificate. While the company reports on government requests for personal information, it can improve its reporting by providing disaggregated information by country. América Móvil could also further elaborate on how its customers can report online harms to children and how it controls content sensitive to children.
Apart from participating in some standards organisations, there is limited evidence of América Móvil’s support for open innovation. Although the company discloses the number of women employees in R&D roles, it does not report how many of its R&D facilities are located outside of Mexico. Nor does it report how it integrates ethics within its R&D activities.
Core social indicators
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
América Móvil commits to respect human rights and the ILO core labour rights. The company also has a grievance mechanism accessible to workers and external stakeholders to raise human rights concerns and complaints. América Móvil does not disclose a process to identify, assess and take action on the salient human rights risks associated with its own operations and with its business relationships. Moreover, it is not clear how it engages with stakeholders whose human rights could be impacted by its operations.
América Móvil publicly commits to respecting the health and safety of workers. The company also places health and safety expectations on its business relationships. However, the company does not disclose a policy commitment stating that it does not require workers to work more than the regular and overtime hours. It is also not explicit that it requires its business relationships to do the same. The company discloses the percentage of employees covered by collective bargaining agreements, which is currently 64%. The company has disclosed no relevant evidence as to whether it pays its workers a living wage, or how it provides support to its business relationships to help them pay their workers a living wage.
América Móvil publicly commits to gender equality and women’s empowerment. However, it does not disclose time-bound targets on the subject. In relation to workforce diversity, the company provides a breakdown of employees in different employee categories by gender. Nevertheless, it can still disclose other indicators of diversity, such as age group, per employee category.
América Móvil has a policy prohibiting bribery and corruption. The company takes steps to identify and address bribery and corruption and has a grievance mechanism for stakeholders to raise concerns and complaints. The company has a global tax strategy and reports its income tax payments for the main markets where it operates. Furthermore, América Móvil specifies that it does not make political contributions and that its lobbying expenditures are publicly disclosed. The company has an opportunity to disclose its approach to lobbying and political engagement in a publicly available policy statement.