Founded in 2008, Airbnb specialises in short-term home-sharing and other travel-related services via its online platform. The company was publicly listed in December 2020. It offers millions of listings in more than 220 countries and over 100,000 cities and in 2020 had 4 million hosts around the world.
Airbnb adheres to internationally recognized design principles for people with disabilities and makes its services more accessible by requiring hosts to provide photos of accessibility features in their listing. It also solicits feedback from the disability community.
The Airbnb Academy and the Airbnb Entrepreneurship Academy include a 3-5 day training bootcamp which immerses participants in digital skills building, networking and knowledge sharing. The academies focus on training women and people living in rural areas in four countries.
No evidence was found of Airbnb’s contribution to making digital technologies available and affordable for underserved populations. The company has an opportunity to support digital opportunities for women and girls and to report on how it distributes economic value among its stakeholders as well as disclose taxes paid and employment for its countries of operation.
No evidence was found that Airbnb supports basic and advanced digital skills training or school connectivity. The company has an opportunity to support these areas and to report additional details about its existing entrepreneurial skills initiatives.
While Airbnb reports on the number of women employed in technical roles for previous years, there are no updated figures for 2020. Little evidence could be found on the company’s support for sustainable development or of activities relating to inclusive and ethical innovation. Airbnb has an opportunity to report on initiatives in these areas.
Core social indicators
The core social indicators assess societal expectations of business conduct that companies should meet if they aspire to be part of a system transformation that leaves no one behind.
Airbnb has a grievance mechanism that is accessible to workers and external stakeholders to raise human rights concerns and complaints. However, the company does not have a public commitment on respecting human rights or the ILO core labour rights. No evidence could be found that Airbnb expects its business relationships to commit to respecting the ILO core labour rights. Airbnb does not disclose a process to identify, assess and take action on salient human rights risks in its own operations and business relationships. Moreover, the company does not have a process to engage with stakeholders whose human rights could be impacted by its operations.
Airbnb publicly commits to respecting the health and safety of workers and has a time-bound target on gender equality and women’s empowerment. The company could improve its disclosures on quantitative health and safety information and on the expectation of business relationships with regards to respecting the health and safety of workers. While Airbnb discloses a gender breakdown per employee category, the company has an opportunity to improve its disclosure on other indicators of diversity.
Airbnb does not disclose any relevant information in relation to tax, such as a global tax strategy or income tax payments for all of its individual tax jurisdictions. The company has a grievance mechanism for stakeholders to raise concerns and complaints. Airbnb has a global anti-bribery and corruption policy. However, the policy is not available in the public domain. The company does not disclose how it takes steps to identify and address bribery and corruption and does not describe how it includes anti-bribery and anti-corruption clauses in its contracts with business relationships. Furthermore, Airbnb does not disclose its approach to lobbying and political engagement. Specifically, the company has no public statement indicating that it does not make political contributions, and it does not disclose its lobbying expenditures.