Digital Inclusion Benchmark

WBA is developing a Digital Inclusion Benchmark (DIB). This benchmark will assess and compare how Information and Communication Technology (ICT) companies are contributing to ensure that benefits from digital technologies are broadly enjoyed, given that these technologies are considered as cross-cutting tools for the achievement of all SDGs.

Why a Digital Inclusion Benchmark?

The ICT sector was identified by multiple key stakeholders who took part in WBA’s consultation phase among the most influential for achieving SDGs worldwide. From mobile money applications that are giving the poor and unbanked much needed access to financial resources to bring themselves out of poverty (Goal 1: No Poverty), to Internet and Web applications that are helping people globally connect and cooperate (Goal 17: Partnership for the Goals), ICTs have much potential to accelerate the 2030 Agenda.

To unleash this potential, the barriers excluding billions of people from accessing and productively harnessing ICTs will need to be torn down. ICT companies need to play a significant role for this to happen. This corporate benchmarking exercise aims to highlight industries and companies that are currently leading the way in fostering digital inclusion, to hold laggards to account, and to trigger a “race to the top” across the ICT sector.


The Digital Inclusion Benchmark will measure companies’ contribution to digital inclusion on four dimensions: access, use, skills and innovation. The benchmark will track the most globally significant companies operating on different layers of the ICT ecosystem. The benchmark scope will include electronic device and equipment manufacturers, telecommunication network operators, and content, platform and application providers.

Development process

The Digital Inclusion Benchmark is currently in its final phases of development.

Prior, the framework and scope were defined. A scoping report has been published in March 2018. Through 2019, the methodology for the benchmark, including its component indicators and weighting strategy have been developed,  reviewed, and published. The draft methodology was published and has been open for consultation until 29 February 2020.

The final DIB methodology is published on 16 April 2020. The methodology is publicly available and free for all to use. Towards the end of 2020, the first DIB results and ranking will be published.  


The DIB will be developed by a core team at WBA, in collaboration with a broad group of external stakeholders. These include thought leaders in the field as well as an Expert Review Committee that is currently being assembled.

Bruno Besek
Research Analyst

Gem Arbo
Research Analyst

Lourdes Montenegro
Lead Digital Sector Transformation

Michael Lee
Research Analyst

Michael Minges
Research Lead Digital Inclusion Benchmark

Nathan Felsenfeld
Research Analyst

Samantha Ndiwalana
Research Analyst

The Digital Inclusion Benchmark is developed in close collaboration with an Expert Review Committee (ERC), which members support the core team with their expertise and experience. Members of the ERC are:

  • Dr. Alexandre Barbosa
    Head of the Regional Center for Studies on the Development of the Information Society (
  • Dr. Anita Patil-Deshmukh
    Executive Director, PUKAR
  • Gregory Francis
    Managing Director, Access Partnership
  • Mr. Edward Hsu
    Senior Adviser on Disruptive Technologies, World Bank
  • Dr. Michael Kende, Senior Fellow, Graduate Institute, Geneva, and Digital Development Specialist, World Bank Group
  • Esperanza Magpantay
    Senior Statistician, ICT Data and Statistics Division of the International Telecommunication Union’s Telecommunication Development Bureau
  • Julie Owono
    Executive Director, Internet Sans Frontières
  • Claire Scharwatt
    Director of Policy and Advocacy, GSMA


Digital Inclusion Benchmark Scoping Report

This scoping report outlines a rationale and conceptual framework for measuring company-level contributions to digital inclusion, reviews related benchmarking initiatives, identifies gaps, and proposes potential industries and companies to benchmark.

Digital Inclusion Benchmark Draft Methodology

The draft methodology outlines a set of proposed indicators to examine and assess around 100 companies’ policies, processes, performance and disclosure across the breadth of the digital system, from hardware to software and telecommunications. Critical digital inclusion dimensions covered by the benchmark include access, use, skills and innovation.

An online public consultation took place till the end of February 2020.

Methodology Digital Inclusion Benchmark

This report outlines 16 indicators to examine and assess companies’ policies, processes, performance and disclosure across the breadth of the digital system, from hardware to software and telecommunication services to platforms.

Digital inclusion Benchmark Questionnaire Guidebook

This guidebook provides examples of how information from company reports and websites is used to prefill the elements for each indicator.The guidebook also helps to clarify what is being requested.


For more information on the Digital Inclusion Benchmark, please feel free to contact us at


As part of WBA’s open, transparent and consultative benchmark development process, a roundtable discussion was held last 7 March 2019 in Mumbai, India. It will be the first of a series of consultations to introduce the benchmark and gain feedback from different stakeholders, including civil society organizations, government, and ICT companies. You may download the roundtable report here.

On 11 April 2019, WBA hosted a thematic workshop to introduce and discuss the benchmark during the annual World Summit on the Information Society (WSIS) Forum to be held at the International Telecommunication Union (ITU) in Geneva, Switzerland.

As part of the development process, WBA held a second consultation roundtable on November 6, 2019. This time the roundtable discussion took place in the San Francisco Bay Area, U.S.A. and WBA collaborated with the US-Asia Technology Management Center at Stanford University.